UX Content Design Strategist
Brooksource
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Job Details
Skills
- Strategist
- Product Development
- Accessibility
- Messaging
- Meta-data Management
- Scalability
- Clarity
- Regulatory Compliance
- Research
- Content Creation
- Workflow
- User Experience
- Writing
- Web Applications
- Content Strategy
- Conflict Resolution
- Problem Solving
- Artificial Intelligence
- Emerging Technologies
- Collaboration
- Stakeholder Management
- Management
- Health Care
- Pharmacy
- Adaptability
- Insurance
- FSA
- Finance
- Legal
- Coaching
- Market Analysis
- Law
- SAP MM
Summary
Remote role
Compensation: $40 - $45 per hour
ABOUT THE ROLE
We're reimagining the product development life cycle and the role content design plays as an extension of content systems. As a Senior Content Designer, you'll help shape the future of AI-enabled member experiences across Pharmacy Benefit Services (PBS) and pharmacy-focused digital products. This role combines content strategy, systems thinking, and emerging AI practices to create personalized, scalable solutions that help members understand and manage their pharmacy benefits. You'll get hands-on experience building content systems, skills, and capabilities that bring content design into an AI-enabled future. You will work closely with product designers and cross-functional teams to simplify complex healthcare concepts, ensure accessibility and compliance, and contribute to scalable content systems. This is an opportunity to define content structures and taxonomies, evolve content for AI-powered and conversational experiences, and make a meaningful impact on member engagement and understanding.
WHAT YOU'LL DO
- Own content design for pharmacy benefit and digital pharmacy experiences
- Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
- Develop and implement content strategy, ensuring messaging consistency across the member journey
- Simplify complex pharmacy and healthcare concepts into accessible, plain language content
- Ensure content meets accessibility, health literacy, and compliance requirements
- Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
- Apply content standards, design system guidance, and messaging frameworks for consistent experiences across products and channels
- Contribute to content governance, reusable patterns, and scalable content components
- Define content structures, taxonomies, and metadata strategies to enable reuse, personalization, and scalability
- Evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
- Define and refine content patterns, conversational experiences, prompts, and guidance for AI-enabled member experiences
- Leverage AI tools to accelerate content creation, research synthesis, and workflow efficiency
- Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
- Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences
- 5+ years of experience in content design or UX writing for mobile and web applications
- Portfolio demonstrating content strategy, problem-solving, and digital experience improvement
- Experience with AI tools (e.g., Copilot, Claude, Cursor) and interest in emerging technologies
- Ability to simplify complex healthcare or pharmacy concepts into accessible, compliant language
- Strong collaboration and stakeholder management skills
- Experience building and applying content systems, standards, and reusable patterns
- Comfortable working in ambiguous environments and managing multiple initiatives
- Healthcare, pharmacy, PBM, or regulated industry experience preferred
- Systems thinking, adaptability, and curiosity about evolving content technologies
- Competitive medical, dental, and vision insurance
- Health Savings Account and Dependent Care FSA options
- Supplemental coverage plans to fit your needs
- 401(k) plan with company match, fully vested after eligibility
- Paid time off and sick time
- Paid company holidays (subject to hour requirements and completion of new-hire period)
- Employee Assistance Program with virtual counseling, financial and legal services, life coaching, and more
Equal Opportunity Employer: Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement, if any, or other law.
#LI-MM2
- Dice Id: 10110651
- Position Id: a1Wcv000000u6IrEAI
- Posted 1 hour ago
Company Info
Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.
We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!
Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Partnerships:
- Gold Microsoft Partner – Cloud Platform
- Gold Microsoft Partner – Data Analytics
- Silver Microsoft Partner – Data Platform
- Silver Microsoft Partner – Security
- Silver Microsoft Partner – Application Development
- Silver Microsoft Partner – Data Center
- AWS Partner
- Salesforce Partner
- Salesforce – Authorized Training Provider
- Salesforce Talent Alliance Employer
- Tableau Services Partner
- Snowflake Partner
- Google Cloud Platform (GCP) Services Partner
Awards (Extended):
- Best Places to Work 2022, Charlotte Business Journal, 2022
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
- Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
- 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
- Top Workplaces, Indy Star, 2019
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
- Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
- Top Work Places, Indy Star, 2018
- Best Places to Work, Jacksonville Business Journal, 2018
- Best Places to Work, Charlotte Business Journal, 2018
- Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
- Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
- Best Places to Work, Best Places to Work in Kentucky, 2017
- Best Places to Work, Best Places to Work in Kentucky, 2016
- Best Places to Work, Jacksonville Business Journal, 2016
- Top Workplaces, The Indianapolis Star, 2016
- Top Workplaces, Indianapolis Star, 2015
- Best Places to Work, Charlotte Business Journal, 2015
- Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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