GENAI CCAS Application Developer

Job#: 3040933

Job Description:
GENAI CCAS Application Developer

Location: Remote

Travel: May require quarterly travel to Gaithersburg, MD

Role Overview

An opportunity is available for an early-career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center as a Service (CCAS) platform. This software development role focuses on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines. You will work with senior developers, UI/UX designers, and cloud engineers to implement features that improve customer experience through intelligent automation.

Key Responsibilities

• Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat channels.
• Integrate Lex V2 bots into Amazon Connect flows for call deflection and self-service.
• Enable and configure Contact Lens for real-time and post-contact analytics, transcription, and redaction.
• Configure Amazon Q in Connect for agent assist experiences.
• Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls and embeddings workflows.
• Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.
• Build retrieval-augmented generation (RAG) pipelines to enhance agent assist and self-service knowledge.
• Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.
• Contribute to Git-based CI/CD pipelines, code reviews, and documentation.
• Create and monitor CloudWatch dashboards and alarms for key performance metrics.

Required Qualifications

• A Bachelor's degree in Computer Science, Engineering, or a related field with 2-4 years of relevant experience, or a Master's degree with 1-2 years of prior relevant experience is required.
• This role requires 2+ years of software development experience with Python, including building and troubleshooting AWS Lambda functions.
• Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, and queues is necessary.
• Experience integrating Lex V2 bots with Amazon Connect flows is also required.
• Should have familiarity with conversational AI design, including slot elicitation and error recovery.
• Experience with Infrastructure as Code (CloudFormation) and Git-based CI/CD workflows is required.
• Foundational security knowledge, including least privilege IAM, encryption at rest (KMS), and secure logging, is expected.
• Strong written and verbal communication skills are necessary.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Preferred Qualifications

• Practical exposure to full Amazon Connect deployments, including telephony setup and queue performance optimization.
• Experience with Amazon Q in Connect for agent assist workflows.
• Experience with Amazon Bedrock and prompt engineering.
• Knowledge of Retrieval Augmented Generation (RAG) and vector search with AWS OpenSearch Service.
• Familiarity with AWS WAF, CloudFront, and edge security patterns.
• Observability and analytics skills using CloudWatch, X-Ray, and Athena/Glue.
• Certifications such as AWS Developer Associate, AWS Solutions Architect Associate/Professional, AWS AI Specialty, or AWS DevOps Engineer.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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