Workstation Support Technician

Tennessee, TN, US • Posted 4 hours ago • Updated 1 hour ago
Contract W2
Contract Independent
On-site
USD 18.00 per hour
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Fitment

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Job Details

Skills

  • Preventive Maintenance
  • Project Management
  • Performance Management
  • Tier 1
  • Computer Hardware
  • Operating Systems
  • Identity Management
  • Issue Tracking
  • Documentation
  • Technical Support
  • ServiceNow
  • Microsoft Windows
  • Laptop
  • Active Directory
  • Microsoft Outlook
  • Microsoft Exchange
  • Printers
  • Communication
  • Customer Service
  • Phone Support
  • Information Technology
  • CompTIA
  • Computer Networking
  • Routers
  • Switches

Summary

IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN)

Knoxville, TN

On-Site Role

Compensation: $18/hour

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Type: 12+ month contract-to-hire

ABOUT THE ROLE

Our client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts. The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization.

WHAT YOU'LL DO
  • Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals
  • Troubleshoot and resolve issues related to Windows and Mac environments
  • Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
  • Install, configure, and connect printers, scanners, and other peripheral devices
  • Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up
  • Communicate technical concepts clearly to non-technical users
  • Escalate complex issues appropriately while maintaining ownership through resolution
  • Deliver excellent customer service in a fast-paced, high-interaction environment


WHAT YOU BRING
  • 1+ year of experience providing IT or technical support for inbound user requests
  • Experience working with ticketing systems (ServiceNow preferred)
  • Working knowledge of Windows and Mac desktops and laptops
  • Familiarity with Active Directory and Microsoft Outlook/Exchange environments
  • Experience setting up and troubleshooting printers, scanners, and copiers
  • Strong written and verbal communication skills with the ability to translate technical issues for business users
  • Ability to remain calm, professional, and effective under pressure
  • Strong customer service experience (in-person and/or phone support)
  • Demonstrated interest in building a career in Information Technology
  • Ability to receive feedback and apply constructive criticism effectively
  • Associate's degree in Information Technology or related field (preferred)
  • CompTIA A+ or similar technical certification (preferred)
  • Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000OVKPEA4
  • Posted 4 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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