Customer Experience (CX) SME

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our p

Not your everyday company Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma. Unlike most publicly traded companies, we're n

Job Summary The Director, Business Process & AI Transformation is accountable for end-to-end GTM process outcomes across direct and partner-led motions and owns the AI/Automation charter for GTMX. Leading a team of Process Owners and Process Analysts, this role serves as the control tower for GTM processes - aligning process design, AI capability, and user experience into a single, accountable function. In an environment of fragmented systems, varied sales motions, and inconsistent adoption, th

Job Description Location: US - Remote Duration: 12 Months Potential Extension/Conversion: Yes Schedule: Full-time, 40 hours/week Start Date: ASAP About the Team The Reality Labs Customer Experience (CX) team is dedicated to improving customer experiences across the entire customer journey. As a Customer Experience Analyst, you will be part of a global practice focused on understanding and learning from our customers. You will leverage customer insights to drive business improvements and promote