All Options is looking for an experienced system support engineer to join our team in Austin, TX. You'll be the person who understands our trading stack end to end, knows the systems it depends on, and acts when something is wrong during the trading day.
From day one, you will work closely with traders and engineers on the trading floor, staying close to critical systems and the people who rely on them. Whether you're resolving urgent production issues, enabling seamless trade execution, or diving deep into system behavior to identify and address root causes, your impact will be immediate.
Key Responsibilities:
- Diagnose and resolve production issues across proprietary trading systems under live market conditions; order entry, market data, execution, risk, and the infrastructure underneath
- Own incident response end to end: triage, escalation, timelines, postmortems, and the follow-up engineering that prevents recurrence
- Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation
- Play an active role in growing the system, adding new products and onboarding new exchanges
- Drive continuous improvement and assess the team's tools, workflows, and operational processes
Key Requirements:
- Bachelor's degree in Computer Science or equivalent field of study
- 5 or more years' experience in technical support
- Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git
- Strong understanding and hands-on experience with Linux OS
- Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment
- Experience in leading a customer support team is a plus
- Experience with C++ or Rust is a plus
- Previous experience in a financial or trading environment is a plus
Why Join All Options?
At All Options we offer a dynamic collaborative environment where ambition is rewarded and growth is real. Enjoy a competitive salary, bonus opportunities, 25 days PTO, paid medical, dental, and vision benefits package, 401(k) employer sponsored contributions, and in-house meals and snacks. And because wins deserve celebrating, we bring the team together for monthly drinks and festivities. Join us and help shape what's next!
Apply Now!
If this sounds like your next challenge, submit your resume and cover letter. Our team will carefully review your application and will contact you if you meet the requirements.
All applicants must be currently authorized to work in the United States.
This role is not eligible for visa sponsorship.
Equal Opportunity Employer
All Options is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information or any other protected status under applicable law. All employment decisions are based on qualification, merit, and business need.
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