Role: Forward-Deployed Engineer (FDE)
Location: Irving, TX / Charlotte, NC (100% Onsite)
Experience Level : 10+ years
Skills Required: SRE, Observability, Event Correlation, Alert Noise Reduction, Infrastructure & Application Support, ServiceNow, Confluence, AI/Agentic Engineering, and hands-on experience with Cursor/Devin, coupled with strong solution architecture and stakeholder management capabilities.
Role Overview
We are looking for a senior, hands-on Forward-Deployed Engineer (FDE) to act as a technical leader and trusted advisor, driving observability, SRE, infrastructure, and AI-enabled operational excellence initiatives. The ideal candidate will deliver immediate solutions while defining long-term architecture, best practices, and roadmaps.
Key Responsibilities
- Drive SRE and observability initiatives to improve reliability and operational efficiency.
- Analyze production events, perform root cause analysis, and reduce alert noise through event correlation.
- Partner with infrastructure, application support, and operations teams to enhance service health and resilience.
- Design and implement automation, monitoring, and AI-driven operational solutions.
- Define architecture, standards, and strategic roadmaps for observability and intelligent operations.
- Mentor teams and act as a technical leader across engineering and operations functions.
Required Skills
- Strong experience in Site Reliability Engineering (SRE) and production operations.
- Expertise in observability, monitoring, logging, tracing, and event correlation.
- Deep knowledge of enterprise infrastructure, cloud platforms, and production services.
- Hands-on experience in application support and operational excellence.
- Proficiency with ServiceNow and Confluence.
- Experience with AI-enabled engineering, agentic workflows, and automation.
- Hands-on experience with tools such as Cursor and Devin.
- Ability to balance hands-on execution with strategic architecture and roadmap planning.
Preferred
- Experience with AIOps, DevOps, CI/CD, and infrastructure automation.
- Strong stakeholder management and communication skills.
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