Company Overview
The Intersect Group is partnering with an innovative organization committed to delivering operational excellence through technology driven workforce solutions. Operating within a dynamic and employee focused environment, this organization values collaboration, continuous improvement, and exceptional service. Their commitment to leveraging modern HR and workforce technologies creates opportunities for professionals to make a meaningful impact while supporting a diverse and growing workforce.
Role Summary
We are seeking an experienced UKG Analyst to support and enhance UKG Pro Pay and UKG Workforce Management (WFM) solutions. This role serves as a critical resource for workforce systems administration, production support, issue resolution, and end user assistance across payroll, timekeeping, attendance, scheduling, and accrual management.
The UKG Analyst will work closely with employees, managers, HR, Payroll, and technical teams to ensure workforce management processes operate efficiently and accurately. The ideal candidate will leverage deep UKG expertise to troubleshoot complex issues, configure system enhancements, resolve support requests, and improve the overall employee experience while maintaining compliance and operational excellence.
Key Responsibilities
• Resolve support tickets related to UKG Pro Pay, UKG Workforce Management, timekeeping, attendance, accruals, and Advanced Scheduler modules
• Investigate, troubleshoot, and resolve functional and system issues while meeting established service level agreements
• Process and maintain workforce transactions including timecard corrections, punch adjustments, accrual updates, time off modifications, and attendance changes
• Serve as a subject matter expert for employee and manager inquiries regarding timekeeping, PTO, attendance, accruals, and self service functionality
• Configure and maintain pay rules, attendance rules, accrual plans, work rules, schedules, and labor level structures within UKG
• Support system testing, upgrades, enhancements, and regression testing activities
• Manage and document support requests through ServiceNow or similar ticket management platforms
• Escalate complex issues appropriately while collaborating with Payroll, HR, system administrators, and other support teams
Key Requirements
• 5+ years of hands on experience supporting UKG Pro Pay and UKG Workforce Management solutions
• 5+ years of experience with timekeeping, attendance management, accrual management, and Advanced Scheduler functionality
• Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related discipline, or equivalent professional experience
• Experience supporting HR, Payroll, Leave of Absence, and Workforce Management business processes
• Proficiency with ServiceNow or comparable IT service management and ticketing platforms
• Strong understanding of workforce operations, payroll processing impacts, labor reporting, and compliance requirements
• UKG certifications, advanced UKG training, or experience supporting UKG implementations, upgrades, and optimization initiatives preferred
• Excellent communication, customer service, problem solving, and prioritization skills with the ability to manage multiple responsibilities in a fast paced environment
Why Join This Opportunity
• Play a key role in supporting critical workforce management and payroll operations
• Collaborate with cross functional teams in a technology focused environment
• Contribute to system enhancements and process improvements that directly impact employees and managers
• Work with modern workforce management solutions in a highly visible and impactful position
Apply Today
If you are a UKG professional with a passion for delivering exceptional system support and workforce solutions, we encourage you to apply. Please submit your resume along with your contact information, and a member of The Intersect Group team will reach out to discuss this opportunity further.
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