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Desktop Support- Field Services

Joplin, MO, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

6 Months

On-site

$20 - $24/hr

Apolis

Fitment

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Job Details

Skills

DESKTOP SUPPORT
DESKTOP SUPPORT ENGINEER
DESKTOP SUPPORT TECHNICIAN
FIELD SERVICE TECHNICIAN
FIELD SERVICES ENGINEER
FIELD SUPPORT ENGINEER
END USER SUPPORT
EUC ENGINEER
EUC TECHNICIAN
ENDPOINT MANAGEMENT PLATFORM
ENDPOINT MANAGER
SCCM
MICROSOFT ENDPOINT CONFIGURATION MANAGER
MECM
INTUNE
SOFTWARE DISTRIBUTION
APPLICATION DEPLOYMENT
DESKTOP PATCHING
WINDOWS PATCHING
PATCHING
WINDOWS 11
WINDOWS

Summary

Job Title: Field Services / Desktop Support Engineer
Location: Onsite – Joplin, MO
Tax Term (W2, C2C): W2
Job Type (Permanent/Contract): Contract
Duration: 6 months

Description:

We are seeking a skilled Field Services / Desktop Support Engineer to provide onsite technical support for enterprise users. The ideal candidate will have strong experience in desktop support, endpoint management, software deployment, and desktop patching. The role requires hands-on troubleshooting of hardware, operating systems, applications, and endpoint configurations while ensuring a secure and reliable desktop environment.

Role and Responsibilities:

Provide advanced onsite desktop support by diagnosing and resolving hardware and operating system incidents.
Troubleshoot software issues, configuration conflicts, and workstation problems using remote and enterprise support tools.
Implement standardized desktop images and configuration baselines to ensure consistent performance and security.
Administer endpoint management platforms to deploy software packages, patches, and configuration updates.
Perform desktop patching and ensure endpoints remain current with required updates.
Monitor desktop environment health through centralized dashboards and logs.
Identify incident trends and recommend preventive improvements.
Collaborate with service desk teams to handle escalations and provide technical guidance.
Document desktop procedures, knowledge articles, troubleshooting steps, and resolutions.
Perform root cause analysis for recurring desktop issues and recommend sustainable solutions.
Coordinate with network and application teams to resolve endpoint connectivity and application issues.
Perform asset management activities, including workstation lifecycle tracking, hardware validation, and software license verification.
Apply endpoint security controls and assist with vulnerability remediation and compliance activities.
Provide in-person support and manage walk-up requests in an onsite environment.
Evaluate desktop tools, automation opportunities, and processes to improve support efficiency.

Required Skills:

Strong Desktop Support experience.
Hands-on experience with Endpoint Management Platforms for software deployment, patch management, inventory, and policy enforcement.
Strong Desktop Patching experience.
Advanced knowledge of Windows workstation operating systems.
Experience with hardware, software, application, and operating system troubleshooting.
Experience with endpoint configuration and user profile management.
Knowledge of endpoint security, encryption, compliance, and protection tools.
Experience with software distribution and configuration management.
Familiarity with scripting or automation for desktop support tasks.
Strong troubleshooting and root cause analysis skills.
Excellent communication skills with technical and non-technical users.
Ability to provide hands-on onsite and walk-up support.

Qualifications:

Bachelor''s degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
Experience supporting enterprise desktop environments.
Experience working with endpoint management and patch management technologies.
Strong customer service and communication skills.
Ability to work onsite and collaborate closely with local technical and business teams.
Must be local to Joplin, MO and available for onsite work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106862
Position Id: 26-05795
Posted 3 hours ago

Company Info

About Apolis

Founded 1996, RJT Compuquest, Inc. is an ERP and IT consulting services provider focused on providing innovative and successful business solutions. We are capable of working across all technology platforms, operating systems and infrastructures. RJT has experience in performing implementations, technical and functional upgrades, optimization projects, and full service staffing.

RJT consultants have real world experience across a broad spectrum of industries and can apply that knowledge to best face your business needs. Our recruiting process selects only the most highly qualified individuals for your project. If we cannot find the best consultant for your project, then we have a large pool of third-party consultants that we recruit from to ensure your business needs are met.

Our consultants have up to twenty years of business experience and an average of more than six years of IT and ERP experience. This means that the project team not only understands how systems work, they also understand how the technology impacts the business processes of organizations. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. The RJT team is committed to this goal.

When you leverage our exceptional recruiting and management capabilities and unparalleled client service skills, you take the most important step toward accomplishing your business goals. As a trusted advisor to companies of all sizes, we make it our business to become a specialized, physical extension of your team. We listen to your goals, assess your needs, and then take the steps necessary to achieve your objectives. Built on long-term, trusted client and employee relationships, RJT strives to consistently and efficiently plan, execute and deliver high quality services and results.

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