Venue Telecom Service Manager|| Los Angeles, CA (Hybrid)

 

 

Key Responsibilities:
· Serve as the primary on-site leader for all telecom and network-related operations at the venue.
· Act as the first line of triage for network issues—quickly assessing and routing tickets to the appropriate technical teams (network, security, broadcast, etc.).
· Lead the planning, installation, testing, and operational readiness of telecom infrastructure including WAN, LAN, WLAN, VoIP, and mobile networks.
· Serve as the 'tip of the spear' for identifying and escalating on-site network issues, ensuring minimal disruption to operations.
· Maintain a broad understanding of Cisco LAN and wireless technologies to effectively coordinate with engineering teams.
· Understand and align telecom operations with both physical and virtual security requirements.
· Build and manage a diverse team of contractors, engineers, and volunteers to support venue technology services.
· Coordinate with the Cluster Telecom Service Manager to align venue execution with broader cluster strategies.
· Monitor risks, manage incidents, and escalate unresolved issues to the Technology Operations Center (TOC).
· Maintain meticulous documentation and provide regular updates on progress, issues, and resolutions.

 

Required Competencies:
· Organizational excellence: Plans ahead, sequences complex activities, documents obsessively, and keeps the venue “audit‑ready” at all times.
· People & communication: Clear, confident communicator under pressure; able to lead bridge calls, coach all on-site staff, and brief executives with equal fluency.
· Customer focus: Anticipates venue operations needs; navigates trade‑offs to protect the event experience.
· Exceptional attention to detail and organizational skills.
· Excellent communication, stakeholder engagement, and problem-solving abilities.

 

Qualifications:
· 5+ years of experience in operations, project management, or technology coordination roles—preferably in live event or venue environments.
· Proven ability to lead teams, delegate effectively, and manage high-pressure situations with confidence.
· Familiarity with telecommunications and IT infrastructure; a solid understanding of networking (especially Cisco LAN/WLAN) and security concepts is strongly preferred.
· Highly motivated, self-directed, and capable of maintaining focus and precision under pressure.
· Bachelor’s degree in a relevant field (e.g., Business, Information Technology, Event Operations) preferred.
· Project management certification (e.g., PMP, PRINCE2) is a plus.