Senior Manager, CPG Value & Insights

{"description": "Introduction

Symphony AI is now hiring a Senior Manager, CPG Value & Insights to join our team>

You will be the senior consulting presence embedded in some of our most strategic CPG accounts, working alongside category management, shopper insights, and sales leadership teams to turn loyalty and customer data into decisions that move the business.

What sets the best people in this role apart isn't just CPG fluency or analytical skill, it's the combination of consulting instinct, commercial mindset, and genuine curiosity about the data. You don't build reports, you solve for business opportunities. You understand how a CPG trade spend decisions are made and how retailers operationalize category recommendations.

You will also be a champion for SymphonyAI tools, including the AI-powered capabilities increasingly central to what we deliver. That means helping CPG clients understand what AI-driven insights mean for their business, quantifying ROI in language they use, and making new technology feel like a competitive advantage rather than a black box.

Job Description

WHAT YOU'LL DO

Embedded Client Consulting

• Serve as the day-to-day insights partner for your assigned CPG clients, proactively adding value.
• Build trusted, multi-threaded relationships with VPs, Directors, and Senior Managers across Category Management, Sales, Shopper Insights, and Analytics.
• Establish yourself as a trusted advisor to CPG leadership, someone who challenges assumptions constructively, drives strategic dialogue, and earns a seat at the table.
• Represent SymphonyAI as a seamless extension of the client's team, not a vendor on the side.
• Separate signal from noise: identify patterns, connect metrics to causes, and frame clear 'so what' narratives tied to CPG business outcomes.

Book of Business & Commercial Accountability

• Manage book of business and be accountable to achieving a 100% renewal number on existing CPG clients, along with identifying solution opportunities to enhance CPG success.
• Consistently communicate the commercial value of SymphonyAI outputs using client-relevant language: ROI, trade impact, category growth, competitive positioning.
• Work closely with Sales on upsell opportunities.

AI & Tool Advocacy

• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving and bring that hands-on familiarity into client conversations.
• Help CPG clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms. Bridge the gap between 'the AI said this' and 'here's what you should do about it.'
• Coach client teams on SymphonyAI tools with a consultative-sales mindset: show - don't tell - why the capabilities matter for their specific business outcomes.
• Serve as the VOC for AI features and tools back to internal product and delivery teams.

Cross-Functional Collaboration

• Partner with Retail Insights groups to identify meaningful proactive opportunities for CPG clients
• Contribute to best practices, training materials, case studies, onboarding and team knowledge-sharing.

WHO YOU ARE

You're the kind of consultant who earns trust by knowing the client's business better than they expect. Someone who sees a last-minute pivot as a challenge to rise to. You strive for continuous learning and look for opportunities to adopt new ways of working.

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Trusted Advisor: Earns credibility with stakeholders by knowing their business; category dynamics, trade strategy, RGM - better than they expect. Measures personal achievements by customer success.

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Insights Generator: Goes beyond describing data to tell a story. Separates signal from noise, frames a clear 'so what' and links findings to commercial outcomes.

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Independent Operator: Manages their own client queue, priorities, and deadlines without hand-holding. High accountability. Self-directed with a bias toward action.



AI Curiosity: Actively uses AI tools in their own work and brings that enthusiasm into client conversations. Helps clients understand what AI-driven insights mean and why they should trust them, without needing to be the technical expert.

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Value Communicator: Consistently translates SymphonyAI outputs into CPG business value with ROI, trade impact, category implications. Client renewal is tied to insights and service as well as solution.

EXPERIENCE & QUALIFICATIONS

Essential

Desirable ( = AI differentiators)

5-7 years in CPG sales, category management, shopper insights, or consulting in an FMCPG environment

Deep understanding of category roles, trade spend, promotion strategy, and revenue growth management

Proven ability to manage a book of business, including renewals and upsell accountability

Track record of expanding tool adoption within a client organization

Strong working knowledge of customer/loyalty data

Experience with SymphonyAI or similar retail analytics SaaS

Direct client-facing experience with CPG manufacturers at Director level or above
Experience helping clients adopt or trust AI-driven analytics outputs

Proficiency with Excel, Powerpoint, Salesforce, BI tools (Power BI, Tableau, or similar)
Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work

About Us

SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges-like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.", "salary_raw": "Row(double=None, string=None)"}