Top Skills- 1+ year of Help Desk or IT Support experience
- 1+ year of hands-on technical troubleshooting, including Windows systems, printers, and common business applications
- Basic experience with SQL queries and database navigation
Experience supporting proprietary applications or working in fast-paced operational environments is a plus.
Position OverviewThe Help Desk Support Specialist provides frontline technical assistance to end users, ensuring timely resolution of issues and minimal disruption to daily operations. This role is responsible for diagnosing and resolving Tier 1 and select Tier 2 technical problems, while escalating more complex issues to senior team members or specialized support groups. The specialist works closely with the support team to maintain smooth system functionality and deliver high-quality customer service.
Typical Responsibilities- Monitor incoming support tickets and issue queues
- Respond to user inquiries via email, phone, and ticketing systems
- Troubleshoot and resolve Tier 1 technical issues related to hardware, software, and user access
- Escalate higher-tier issues to senior support staff or appropriate technical teams
- Document solutions, update knowledge base articles, and maintain standard procedures
- Perform root-cause analysis for recurring issues and recommend corrective actions
- Participate in team projects and system improvement initiatives as needed
Additional Skills & Qualifications- Strong customer service mindset with the ability to communicate clearly and professionally
- Ability to multitask and manage multiple issues in a fast-paced environment
- Comfortable supporting specialized applications and adapting to new tools quickly
- Quick thinker with strong problem-solving skills and the ability to work independently or as part of a team
Job Type & LocationThis is a Contract position based out of Peoria, IL.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Peoria,IL.
Application DeadlineThis position is anticipated to close on Feb 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.