Amelia Developer (IVR &Chat)

• Posted 11 hours ago • Updated 9 hours ago
Full Time
Part Time
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Job Details

Skills

  • Interactive Voice Response
  • Service Desk
  • Amazon Web Services
  • IT Service Management
  • ServiceNow
  • JIRA
  • Rally
  • ADS
  • SSO
  • LDAP
  • Scripting
  • Python
  • JavaScript
  • React.js
  • Communication
  • Offshoring
  • Training
  • System Integration
  • Solution Architecture
  • Customer Service
  • NATURAL
  • Machine Learning (ML)
  • Natural Language Processing
  • Named-Entity Recognition (NER)
  • SANS
  • SOAP
  • XML

Summary

The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation. Should have created Automation solutions using Chat bots and IVA Bots in Amelia. Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python JavaScript, React Js.

Should have good communication skills and should have worked in Onshore - Offshore model

Roles & Responsibilities

Designing Dialogues: Crafting system prompts and user journeys.

Training and Tuning: Improving model accuracy (NLP).

System Integration: Connecting Amelia to enterprise applications.

Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT

Voice bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.

NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.

Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91159272
  • Position Id: OOJ - 1242-246-1774449112
  • Posted 11 hours ago

Company Info

About Vaarida Technologies llc

Vaarida (Sanskrit name for the Cloud) Tech is IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. VaaridaTech enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation and end-to-end IT Infrastructure Management. VaaridaTech has been Infrastructure Management Provider by Global Services, IBM and Microsoft Business Partner. VaaridaTech's management team, with deep domain knowledge and industry leading expertise, ensures personalized client management. VaaridaTech has strategic partnerships with IBM, AWS, Microsoft and VMware in the emerging technology areas and works very closely with these technology alliances to deliver services around their technologies in the Hybrid IT and Workspace Transformation space. We help businesses compete and win in today's technology-driven global markets through Staffing, Solutions and Products. VaaridaTech Consulting & Staffing provides rewarding career opportunities for Consultants and enables our Clients to become more agile and competitive through the innovative use of technology, people and process. Our Staffing division places top technology professionals in contract, contract-to-hire, direct hire and SOW / Statement of Work based positions with industry leaders and innovative start-ups that are developing the next generation of technology solutions. VaaridaTech's flexible cost-effective delivery models feature dedicated account teams, skill-based recruiters and proven systems and processes. So whether you’re an experienced technology professional who is ready for a new career opportunity, or a business in need of technology consultants, permanent staff or enterprise solutions, VaaridaTech will help you meet your individual or business objectives.

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