Tier II Refresh Technician

Germantown, MD, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
Contact Management
Laptop
Thin Client
Microsoft Windows
ServiceNow
Cabling
Computer Hardware
Design Of Experiments
Security Clearance
Energy
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610098

Location: Germantown, MD, US

Date Posted: 2026-03-10

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Junior Field Technician to support our Department of Energy client in Germantown, MD.

Primary duties will include:

Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls
Working with customers and IT Points of Contact to determine technical requirements for laptop, desktop, and/or thin client refresh replacements
Imaging/configuring end-user workstation hardware - laptop, desktop, thin client
Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS)
Following checklist to ensure all required software installed correctly during imaging
Submitting supplemental Service Now tickets as needed to support refresh customers.

Qualifications

Education and Experience Requirements:

High School and three (3) years or more related experience.
Experience installing, replacing, troubleshooting hardware and software preferred
Experience with MS Windows preferred Experience with ServiceNow
Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware. May involve reaching under desks, behind desks in potentially dirty/dusty locations.
Ability to obtain and maintain a DOE BAO clearance (public trust equivalent)

Desired qualifications:

A+ Preferred

Job location:

Primarily the Department of Energy's Germantown building, but some travel may be required between Washington, DC locations and the Germantown, MD location.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610098
Posted 9 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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