Lab IT Operations Specialist

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Lab IT Operations Specialist

We are looking for a Lab IT Operations Specialist to support and maintain IT infrastructure within a pharmaceutical / biotech laboratory environment.

Responsibilities:

The Lab IT Operations Specialist will be responsible for the following tasks:

• Support and maintain laboratory PCs, hardware, peripherals, and network connectivity.
• Manage system imaging, system monitoring, and firewall administration.
• Handle incidents, service requests, and troubleshooting using ServiceNow.
• Support data archiving, data security, and data integrity.
• Ensure GxP and regulatory compliance in laboratory environments.
• Maintain IT infrastructure, hardware/software inventory, and documentation.
• Work with scientific users and business stakeholders to resolve IT issues.

Requirements:

The ideal candidate will have the following qualifications:

• Experience in Laboratory IT Support or IT Infrastructure Operations.
• Pharma / Biotech / Life Sciences industry experience.
• Knowledge of ServiceNow, ITSM, and ITIL.
• Strong networking, system administration, and troubleshooting skills.
• Understanding of GxP and regulatory compliance.

• Preferred Certifications: ITIL, CompTIA Network+, SAFe Agile.

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