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IVR Developer

Berkeley Heights, NJ, US • Posted 1 hour ago • Updated 1 hour ago

Full Time

Part Time

On-site

$DOE

Fitment

Dice Job Match Score™

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Job Details

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IVR Developer

Summary

Job Title: IVR Developer

Location: Berkeley Heights, NJ / Alpharetta, GA

Job Type: - Contract

On-Site

Job Description:-

Key Responsibilities

Design and develop IVR call flows and voice applications
Build and maintain solutions on platforms like Genesys Cloud, Avaya Aura, or Cisco Unified Contact Center
Integrate IVR systems with backend services (APIs, databases, CRM systems)
Develop and maintain VoiceXML (VXML) or similar scripting for IVR logic
Implement speech recognition and text-to-speech (TTS) solutions
Troubleshoot call flow issues and optimize performance
Collaborate with business teams to gather requirements and improve user experience
Conduct testing, debugging, and deployment of IVR applications
Monitor system performance and ensure high availability

Required Skills & Qualifications

Strong understanding of IVR systems and call center technologies
Experience with scripting languages like JavaScript or Java
Knowledge of VoiceXML (VXML), CCXML, or similar technologies
Familiarity with SIP, VoIP, and telephony protocols
Experience with API integrations (REST/SOAP)
Basic knowledge of databases and SQL
Strong problem-solving and debugging skills

Preferred Qualifications

Experience with platforms like Amazon Connect or Twilio
Familiarity with speech AI tools like Google Dialogflow
Knowledge of cloud platforms like Amazon Web Services or Microsoft Azure
Understanding of call analytics and reporting tools
Experience with Agile development methodologies

Education & Experience

Bachelor's degree in Computer Science, IT, Electronics, or related field
5+ years of experience in IVR development or contact center technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131262
Position Id: 2026-5537
Posted 1 hour ago

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