Windows/Linux Admin

Role: System Administrator – IT Applications Operations (Airport Systems)

Note: 80% Windows and 20% Linux Systems Admin required

1. Background

The Airport IT Applications Operations (Apps Ops) team requires a System Administrator to support the day-to-day operation, stability, and availability of mission-critical airport applications. These systems support airport operations, tenants, and external users and include both enterprise and web-based applications.

2. Scope of Work

Provide Tier 2 and Tier 3 operational support for airport applications, ensuring system reliability, performance, and security. Responsibilities include application administration, web platform support, user access management, and coordination with infrastructure and security teams.

3. Key Responsibilities

- Application Operations Support
- System & Web Administration
- Incident, Problem & Request Management
- Change & Release Support
- User Access & Security Operations
- Vendor & Stakeholder Coordination
- Documentation & Knowledge Management

4. Deliverables

- Stable operation of airport applications
- Timely incident and request resolution
- Successful application upgrades and changes
- Updated operational documentation
- Regular system health reports

5. Required Skills & Qualifications

Required:
- Experience in IT Applications Operations
- Windows/Linux system administration
- Web administration (IIS, Apache, SSL, DNS)
- Service Desk and ITIL processes

Preferred:
- Airport Systems such as SACS, IDMS, CCTV etc.
- Cloud platforms (Azure/AWS)
- Scripting (PowerShell/Bash)
- operational systems experience

6. Work Schedule & Support Model

Standard business hours with on-call support as required. Work location on-site.

7. Performance Metrics

- SLA adherence
- Application uptime
- Documentation quality
- Compliance with security and change standards