Support Services Program Manager/Specialist

Job Description:

The scope of the proposed services will include the following:

This position will focus on financial review/improvement and specialty project support:

Provide technical and administrative support to ensure the AT&T Legacy Services

Conversion Project (C2C) milestones are met statewide.

Conduct comprehensive network and voice service and billing audits to ensure accuracy.

Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.

Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Expertise and/or relevant experience in the following areas are mandatory:

• Minimum of 15 years experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.