IVR Product Owner

Remote • Posted 14 hours ago • Updated 14 hours ago

Contract W2

No Travel Required

Remote

Depends on Experience

7N USA, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

NO THIRD PARTY / NO AGENCIES / NO VISA CANDIDATES

IVR PRODUCT OWNER with UX experience

Job Description:
• Serve as Product Owner for IVR Applications that supports CLIENT Global Customer Service and Operations
• Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies
• Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward

Technical & Professional Skills Required:
• Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio

• Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria
• Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural
• Expert Understanding of benefits of IVR: Call Containment, Call Misdirects, User Experience (UX), Cost Savings, Average Handle/Call Time
• Expert understanding of Genesys IVR, IVA, Voice Bot, Chat bot

Experience Required:
• 3+ years' current experience working within a complex IVR development environment
• 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
• 3+ years' experience with creating documentation for communication with varied audiences
• 2+ years' experience working on complex development projects

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10522429
Position Id: 8873126
Posted 14 hours ago

Company Info

About 7N USA, Inc.

7N Group is an IT consulting company driven by high performance. Over decades, 7N has been a part of several waves of digitalization. Today, our consultants work across industries and geographical borders to deliver the projects that define the new digital realities.

We offer a highly specialized portfolio of IT services and solutions delivered by the top 3% of IT professionals. Our expertise spans across many industries, providing digital transformation across all phases of the IT project life cycle.

By engaging early with 7N, you benefit from our experience and expertise when defining the project scope and strategic needs, and you gain flexibility to accommodate changing demands while maintaining control and ownership of IT development.

7N AT A GLANCE

2,500+ projects a year

11 offices in 8 countries (Denmark, Poland, India, Finland, Norway, Sweden, Switzerland, USA)

160+ clients

1,600+ engaged consultants

HOW WE DELIVER VALUE

Experience and expertise: Born out of the Nordics, we base our advisory on more than 30 years of working with IT professionals of extraordinary caliber.

A tailored team for the task: With the belief that IT projects are not built by individuals, we create high-performance project teams for the specific task.

A proven process and delivery model: We staff our winning teams through our evaluation framework, The Secret Code, which enables the delivery of specialized industry knowledge.

A human and collaborative approach: We value interpersonal skills and technical capabilities equally, empowering everyone to be guided by a strong set of human-centric values.

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