Quality Engineering Manager

The North America Propulsions System Transmission, Drive line and Gear reducers organization (PTDR) is currently seeking aQuality & Warranty Acceleration Engineering team lead (WAT Engineering Manager) to join the PTDR team at the Quality Engineering Center (QEC) in Auburn Hills, MI. WAT Engineering lead is responsible for leading a team of WAT engineering specialist that investigate and work on PTDR quality issues as they come through warranty, or the plants, or supplier quality issues, etc. He/ she will be the business supervisor and leading the decision making team that is assigned to the warranty and quality issues, responsible along with other team members involved, for triaging new issues, root cause analysis, and quickly and effectively identifying the immediate and permanent corrective actions. He/ she will also be responsible to create a Lessons learned and to complete a read across with other program/ applications to ensure the same issues don?t repeat again in the future.

The incumbent will report to PTDR management and should have knowledge of commonly used concepts, practices, and procedures for automotive and powertrain development, and quality systems and procedures.

Responsibilities include:

• Responsible to manage/ lead the WAT engineering team on all quality/ warranty issues, and to bring these issues into closure with a robust resolution and in a timely matter.
• Recognized as single point contact for all PTDR Quality & Warranty Engineering activities
• Technical interface between PTDR and other cross functional teams in the extended Quality organization, Control Tower and Field Action, etc.
• Represents PTDR at the reviews with Stellantis senior management.
• Review & approve all PTDR Quality/ Warranty investigations and approve Root Cause Analysis plan (RCA), and the Immediate Corrective Actions (ICA), and Permanent Corrective Actions (PCA), also the service action plan for every issue.
• Responsible for meeting or exceeding PTDR Quality & Warranty Targets provided by Stellantis senior management
• Develop and maintain lessons learned for PTDR organization, as a results of quality issues resolutions.
• Promotes intellectual property development and updates (patents, EBPs, etc) as a result of issues resolutions, product innovation, lessons learned and read across through other similar products.
• Provide oversight of the entire TRDL quality and Warranty initiatives.
• Supports Manufacturing and Supplier Quality teams in their quality issues investigation, and work effectively with other engineering areas within PTDR.
• Overall owner of ?Improvement List? to address JD Power, CQI & 3MIS
• Empowered to work directly with the VP of PTDR and PTDR senior leadership team, technical fellows and specialist, Center of expertise groups (COE), DREs, etc on Quality and Warranty issues and resolutions, and work assignments.
• Responsible to lead the Engineering WAT team through the reviews with the Stellantis CEO, CQO, and other SVPs, VPs, and senior management.
• Accelerate the quality/ warranty issues resolution through deep collaboration between Quality, Engineering and other functions inside and outside Stellantis.
• Support the quality and field action personnel in warranty claim analysis, claim triage, and early detection
• Support GIM/ SIRIUS (Stellantis Global Issue Management System) issues creation and handover with correct team members assignments.
• Responsible to create 1-pager per approved template, and ensure proper documentations are included and attached to every GIM/ SIRIUS.
• GIMs/ SIRIUS root cause analysis/ identification
• Request access to company owned vehicles as they come to Stellantis Quality Engineering Center (QEC) for repair, or through employees Incident disposition system (IDS) entrees for issues analysis.
• Monitor GIMs/ SIRIUS resolution progress within the Time to Fix metrics (TTF).
• Track GIMs/ SIRIUS resolutions in the vehicle assembly plant and Aftersales.
• Assess the robustness of the issues (ICA & PCA) in the Stellantis vehicle/ Supplier plants and feasibility of the service solution, physically reviewing the product/process changes, internal metrics and control plan update.
• Clean point effectiveness monitoring (painter chart)
• Initiate and ensure ?service actions? are completed for every GIM/ SIRIUS.
• Lessons learned for standards update to protect future launches and support read across
• Support KPI reviews and forecast updates.
• Support field early warranty (FEW) reviews (opening & closing markets) for programs they are responsible for
• Support ?short loop? quality reviews with plant(s)
• Support Control Tower Steering Committee and reviews as needed for GIMs escalations