Technical Support Specialist

We are seeking a Support Technician to join a high-visibility, hands-on support team at our Wayzata headquarters. This is a critical role during a major organizational shift as we transition our IT support services from an outsourced model back to a dedicated in-house team. If selected, you will be a foundational member of the new in-house team, helping to document processes and elevate the user experience as services move away from the previously outsourced provider. You will be the face of IT, providing premier desk-side and walk-up support at our newly relocated Tech Desk (situated at the main entrance).

 Role

• Deliver real-time diagnostics and resolution at the Tech Desk and provide field desk-side assistance across the corporate campus.
• Troubleshoot, repair, and set up both PC and Mac environments, along with peripherals like headsets, docking stations, and mobile devices.
• Provide white-glove, highly responsive support for overseas and high-level executives.
• Perform general software support with a focus on Microsoft Outlook and O365 suite.
• Resolve Tier 1 and Tier 2 issues independently, while effectively escalating complex architectural or security problems to senior engineering teams.

 Qualifications

We are looking for a high-energy technician who excels in fast-paced retail-style technical environments and enjoys the puzzle of real-time hardware and software troubleshooting.

 Required

·       2+ years in a client device or desktop support role with strong hands-on experience supporting and troubleshooting both Windows and Mac operating systems.

• Proven ability to diagnose hardware failures, software conflicts, and connectivity issues in a customer-facing environment.
• Exceptional customer service skills; the ability to remain calm and professional under pressure while interacting with end-users of all technical levels.
• Ability to work on-site daily at the Wayzata/Hopkins locations.

 Preferred

• ·       Retail technical support background (e.g., Geek Squad, Apple Genius Bar) is highly preferred.
• CompTIA A+, Network+, or Microsoft Modern Desktop (MD-100/101).
• Experience in a large enterprise corporate setting (1,000+ users).

 Details

• ·       Terms: Six months Contract to Hire
• ·       Location: Wayzata, MN Office
• ·       Compensation Target:  $21-$26 per hour