Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
SummaryAt Gainwell, you'll put your skills to work helping some of our community's most vulnerable populations. As a Managed Care Enrollment Broker, you'll provide critical support by assisting members with assignment changes, processing requests, and delivering friendly and efficient customer service. This is an opportunity to join a mission-driven team dedicated to improving the health and well-being of those we serve.
Your role in our mission - Provide prompt, professional customer service by answering incoming calls regarding enrollment assignments.
- Research, process, or escalate assignment change requests received by phone or enrollment forms.
- Document calls in detail, including concerns, actions taken, and templates completed to ensure all information is captured accurately.
- Reference manuals, processes, and guides to deliver correct and consistent information.
- Collaborate with team members and management in a professional, respectful manner, meeting client standards and production goals
What we're looking for - High school diploma or G.E.D. required.
- Two or more years of customer service experience, demonstrating organizational, analytical, and critical thinking skills, with exceptional attention to detail.
- Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote; ability to resolve computer-related technical issues over the phone.
- Excellent time management and communication skills (verbal and written). Ability to multitask, talk and type simultaneously, and work effectively in a fast-paced environment.
- Experience in healthcare-particularly provider, member services, insurance, or claims. Medicaid experience strongly preferred, but not required.
- Must be able to maintain confidentiality and comply with HIPAA regulations.
What you should expect in this role - Remote US opportunity.
- Reliable high-speed internet connection required (minimum 24 Mbps download / 8 Mbps upload).
- Office presence may occasionally be required if directed.
- 8-hour shift between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday.
- A fast-paced, evolving work environment with opportunities to learn and grow.
This posting is intended for pipelining. We will accept applications on an ongoing basis.#LI-REMOTE
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The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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