Program Manager (Retail & API)

Key Responsibilities

• Project Orchestration: Lead a structured discovery phase to validate workflows, refine MVP scope, and align technical architecture with user experience goals.
• Functional Oversight: Manage the delivery of core customer-facing modules, specifically Search, Quoting, Inventory, and Payment workflows.
• Technical Integration: Partner with engineering teams to oversee the alignment of the UX layer with the API and routing layers connecting to legacy backend systems.
• Hardware & Device Strategy: Coordinate device assessments and readiness to ensure software compatibility across the physical retail environment.
• Stakeholder Management: Facilitate communication between UX, Technical Architecture, and Business teams to maintain a unified vision for the platform.
• Risk & Scope Management: Ensure operational tasks (e.g., WMS or receiving functions) remain outside the current MVP scope while maintaining a clear roadmap for future waves.
• Pilot Readiness: Drive the execution of a rapid pilot rollout, ensuring all core POS capabilities are stable and validated for real-world use.

Required Experience & Skills

• Program Leadership: Proven experience managing complex, multi-phase digital transformation programs in the Retail or Fintech sectors.
• Technical Delivery: Strong understanding of API-first architectures and integrating modern front-ends with legacy heritage systems.
• Lifecycle Management: Expert in navigating the transition from a Discovery phase into a Build and Pilot phase.
• POS Domain Knowledge: Prior experience delivering Point of Sale (POS) solutions or transactional systems (Payments/Inventory).
• Strategic Planning: Ability to manage a phased method of delivery, balancing immediate value with long-term platform scalability.