Salesforce Consultant
Position Summary
We are seeking an experienced Salesforce Consultant to support the design, configuration, implementation, and continuous improvement of Salesforce solutions for a large-scale federal healthcare modernization program.
The Salesforce Consultant will serve as a bridge between business stakeholders and technical delivery teams, helping translate complex operational requirements into effective Salesforce solutions. This individual will work closely with Salesforce Administrators, Developers, Architects, Product Owners, Business Analysts, and program stakeholders throughout the solution lifecycle.
Key Responsibilities
- Partner with business and technical stakeholders to gather, analyze, and document Salesforce requirements.
- Translate business needs into functional requirements, user stories, process flows, and Salesforce solution recommendations.
- Configure and enhance Salesforce solutions using declarative platform capabilities.
- Facilitate requirements workshops, discovery sessions, and solution design discussions.
- Configure objects, fields, page layouts, record types, validation rules, workflows, and Salesforce Flow.
- Develop reports, dashboards, and analytics to support business and operational decision-making.
- Collaborate with Salesforce Developers and Architects on solutions requiring custom development or complex integrations.
- Recommend Salesforce best practices and identify opportunities to improve business processes through platform automation.
- Support user acceptance testing (UAT), defect resolution, release readiness, and implementation activities.
- Assist with data migration, data validation, data quality, and reconciliation activities.
- Support user adoption through documentation, training materials, and knowledge transfer.
- Participate in Agile ceremonies, including backlog refinement, sprint planning, demonstrations, and retrospectives.
- Support production troubleshooting and continuous platform improvement.
- Ensure Salesforce solutions align with applicable federal security, privacy, accessibility, and governance requirements.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, Information Systems, or a related discipline, or equivalent relevant experience.
- 4+ years of Salesforce implementation, consulting, administration, business analysis, or related platform experience.
- Hands-on experience configuring Salesforce solutions.
- Strong understanding of Salesforce objects, relationships, security, automation, reports, and dashboards.
- Experience with Salesforce Flow and other declarative platform capabilities.
- Demonstrated experience gathering and translating business requirements into technology solutions.
- Experience developing functional requirements, user stories, and acceptance criteria.
- Experience supporting UAT, releases, and production implementations.
- Understanding of Agile software delivery practices.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to collaborate effectively with technical teams and business stakeholders.
- Ability to meet applicable federal background investigation requirements.
Preferred Qualifications
- Experience supporting federal government, federal healthcare, or health IT environments.
- Experience with enterprise-scale Salesforce implementations.
- Experience with Salesforce Service Cloud, Experience Cloud, Health Cloud, or Government Cloud.
- Experience supporting Salesforce integrations and data migration initiatives.
- Familiarity with APIs, integration concepts, and enterprise application environments.
- Experience working in Agile or SAFe delivery environments.
Preferred Certifications
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst
- Salesforce Platform App Builder
- Salesforce Service Cloud Consultant
- Salesforce Experience Cloud Consultant
- Other relevant Salesforce certifications
**Disclaimer: This position is contingent upon ELYON's receipt of contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.**
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
