Description We are seeking a skilled Network Operations Center (NOC) Technician to monitor, troubleshoot, and support critical network and infrastructure systems. The ideal candidate has strong diagnostic abilities, excellent communication skills, and experience working in fast-paced, 24x7 technical operations environments.
Responsibilities:
- Monitor network performance, servers, and infrastructure systems using enterprise monitoring tools.
- Respond to alerts, outages, and performance issues by performing initial triage, troubleshooting, and escalation when necessary.
- Provide technical support for network connectivity, hardware, applications, VPN, and system issues.
- Document incidents, resolutions, and follow-up actions within the ticketing system.
- Coordinate with network engineers, system administrators, and support teams to resolve complex issues.
- Perform routine maintenance tasks such as patching, system checks, and backup verification.
- Ensure adherence to SLA requirements and maintain high-quality customer service.
- Participate in a 24x7 on-call rotation or shift schedule as required.
Requirements - 1-3+ years of experience in NOC, IT support, or network/system operations.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, routing & switching).
- Experience with monitoring tools (SolarWinds, Zabbix, Nagios, PRTG, etc.).
- Ability to diagnose hardware, software, and connectivity issues.
- Familiarity with ticketing systems (ServiceNow, Jira, Remedy, etc.).
- Strong analytical, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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