Project Manager Communications & Change Management

Job Title: Project Manager - Communications & Change Management

Job Type: Contract

REMOTE

Position Overview

We are seeking an experienced Project Manager with expertise in Communications and Change Management to support the implementation and launch of a new public-facing digital platform. This role will partner with project leadership and key stakeholders to develop and execute strategic communication initiatives that drive awareness, stakeholder engagement, and successful adoption of the new system.

The ideal candidate will have exceptional communication skills, experience translating technical concepts into user-friendly messaging, and a proven ability to manage communications across diverse stakeholder groups in a fast-paced project environment.

Key Responsibilities

• Develop and execute communication strategies supporting project implementation and launch activities.
• Assess and enhance existing communication approaches to improve stakeholder engagement and readiness.
• Create clear, concise, and accessible communication materials for internal and external audiences.
• Translate technical information into business-friendly and user-focused messaging.
• Develop communication plans, key messages, outreach strategies, and timelines aligned with project milestones.
• Produce a variety of communication deliverables, including:
  • Communication plans and strategies
  • Website and digital content
  • Fact sheets and informational materials
  • Frequently Asked Questions (FAQs)
  • Email communications and newsletters
  • Presentations and talking points
  • Stakeholder outreach materials
  • User guides and support documentation
• Support organizational change management activities throughout the project lifecycle.
• Participate in project meetings and provide recommendations to improve communication effectiveness.
• Collaborate with leadership teams, project staff, communications professionals, and external stakeholders.
• Ensure all communications comply with accessibility requirements and organizational standards.
• Deliver high-quality communication products according to established project schedules and deadlines.

Required Qualifications

• Experience managing communications for large-scale technology implementations or digital transformation initiatives.
• Strong background in strategic communications planning and stakeholder engagement.
• Experience supporting change management efforts within complex projects.
• Excellent written, verbal, editing, and presentation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience developing communication plans, presentations, FAQs, newsletters, and web-based content.
• Strong project coordination and stakeholder management capabilities.
• Experience working with cross-functional teams and executive leadership.
• Knowledge of accessibility standards and inclusive communication practices.

Preferred Qualifications

• Experience supporting public sector or enterprise system implementation projects.
• Understanding of user adoption strategies and communication planning during technology deployments.
• Experience leading customer engagement initiatives and stakeholder outreach campaigns.
• Ability to manage multiple priorities and deliverables while maintaining high-quality standards in a deadline-driven environment.

Desired Skills

• Strategic Communications
• Change Management
• Stakeholder Engagement
• Content Development
• Executive Communications
• User Adoption Planning
• Project Coordination
• Presentation Development
• Technical Writing
• Accessibility Compliance