Pharmacy Technician

Pharmacy Technician

Detroit,MI (Hybrid)

Job description:

Engagement Description:

• This Pharmacy Technician Role is within a remote contact center.

• We service Our Client’s Medicare Part D Members and Providers.

• Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations.

• Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).

Work Hours:

• Monday thru Friday 8:30am and as late as 5pm in office days

• On-site on a rotational basis

• Schedules are subject to change based on business needs

• Help desk is opened Mon. – Fri. 8am to 6pm.

• Peak Season Oct. to Mar.

• Schedules are based on seniority and company needs

QUALIFICATIONS:

Top 3 Required Skills/Experience:

1. Retail Pharmacy experience – at least 2 years

2. Good computer skills (Typing, outlook, excel, etc.)

3. Good fundamental knowledge of drug names and drug classes

Required Skills/Experience:

• Exceptional Customer Service

• Detail Oriented

• Ability to multi-task

• Willingness to accept change

Preferred Skills/Experience:

• Call center experience

• CMS knowledge

Education/Certifications – Include:

• CPhT preferred (Certified Pharmacy Tech licensed)

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Detroit, MI 48243