Seeking a Network Engineer to become part of a highly customer focused team that supports a business-critical network infrastructure. In conjunction with the wider Information Technology team and our key network partners you will be a key element in the operational management of the network infrastructure.
The Network Engineer role is responsible for supporting the core and branch network environment incorporating onsite build, implementation, and maintenance of network hardware and software. As part of a proactive approach the individual will research, analyze, and implement software patches or hardware changes as part of the formal change and patching process.
The position will be onsite Monday-Friday at the customers Los Angeles (El Monte) location.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
These may include but are not limited to:
Manage ticket assignments within the customers IT ticketing system, responding to the priority and urgency of each ticket
Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
In alignment with the customers change management and network patching policies perform critical security and bug patching
Co-ordinate the network device patching cycle from identification of a software or hardware vulnerability, through the impact analysis and the scheduling and application of required updates.
Diagnosing and resolving network issues including congestion, routing changes, hardware failures, and vendor related incidents
Configure, provision, and maintain the network environment including campbranch switches, core Layer 3 switches/routers, and SDWAN services
Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
Maintain the integrity, reliability, and performance of the customer network environment
Create, update, and improve network support documentation, procedures, and operational processes
Participate in on call rotations and provide after-hours and weekend support as needed
Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Triage network incidents including hardware replacement (RMA process) working alongside partners and OEM providers.
Maintain devices spares in line with the customer standard operating procedures and handling any warranty returns as part of any OEM warranty program
Maintaining and updating key system and processing documentation
Periodic travel to local branch locations may be required (within 50 miles)
Other duties as assigned
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:
A minimum of 3 years experience performing network support in a corporate enterprise. (a combination of experience and education may be considered)
Comfortable in dealing with internal IT clients in a professional, patient and customer focused manner
Strong collaborative team player that contributes to the overall team mission
Working knowledge of Cisco networking devices (switching, routing and wireless)
Fundamental understanding of Cisco SD-WAN technologies
Problem Solving - Use your problem-solving skills to develop solutions for various IT related issues. Utilize your strong problem saving skills aimed at resolving these problems in a timely manner, all while ensuring the efficient use of the company s resources.
Communication - Demonstrate communication skills to effectively work with and interact with a variety of people. The ability to relate to each customer or colleague in a language they can understand. Your communication skills also help you ask the right questions when attempting to resolve a problem.
Teamwork You will be working in a team setting, where you will collaborate effectively with your team-mates, providing them with support and assistance and sharing in collective success as a group.
TECHNICAL KNOWLEDGE REQUIRED:
Equipment: Cisco networking products (Nexus 9K s, Catalyst, Cisco ISR s)
Software Knowledge: Cisco IOS specifically around maintaining and backup up production configurations and patching processes around networking devices (following a specific patching process)
INTERNAL AND EXTERNAL RELATIONSHIPS:
All members of the organization including branch based
TRAVEL:
Travel may be required up to 25% of your time
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxbcsi
- Position Id: Job44273
- Posted 8 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.
