Title: Associate Business Operations Analyst
Location: Greensboro, NC | Hybrid – onsite 3 days per week
Job Type: Contract (12 months)
Compensation: $18 - $20 p/h
Industry: Chemical Manufacturing

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About the Role
We are seeking an Associate Business Operations Analyst to support field operations for a leading global provider of water, hygiene, and energy technologies. This role focuses on managing operational processes for quick-service and full-service restaurant accounts, ensuring accurate reporting, billing alignment, and efficient installation workflows. You will play a key role in driving process improvements and supporting automation initiatives that enhance customer experience and operational efficiency.

Job Description
As an Associate Business Operations Analyst – Field Support, you will:

Process and verify construction reports for new and remodeled restaurant locations.
Respond promptly to inquiries from customers, account managers, and field teams.
Update and modify reports based on field feedback to maintain accuracy.
Submit installation order requests and set up account numbers in SAP and CRM systems.
Review and update billing information to ensure proper account alignment.
Collaborate with account managers to resolve billing discrepancies and support customer-facing communications.
Contribute to process improvement projects focused on workflow efficiency and automation.

Qualifications
Required

Associate degree in Business Administration or related field.
5+ years of professional experience, particularly in customer-facing and sales support roles.
Strong IT/technical aptitude to implement updated processes and troubleshoot systems.
Proficiency in SAP applications and CRM systems.
Intermediate Excel skills (pivot tables, formulas, data analysis).
Strong business acumen with adaptability to technology-driven solutions.

Preferred

Troubleshooting skills to support automation and sales initiatives.
Strong organizational skills with the ability to manage multiple tasks.
High attention to detail and accuracy.
Self-motivated and proactive approach to work.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Associate Business Operations Analyst

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