IT Support Intern

Company Description

Grimco is a wholesale sign supply distributor with about 45 locations across North America and a UK subsidiary, Multipanel UK. Our nine-person IT Infrastructure team supports roughly 1,000 endpoints and 200 servers, plus the networks that connect every branch.

You will work alongside experienced engineers on Microsoft 365, Windows, Intune, Active Directory and Meraki networking. Interns get real tickets, real users and a mentor, not busywork.

Job Description

Under the guidance of senior team members, you will:

Respond to help desk tickets by phone, email, chat and in person, and document each step in the ticketing system.

Troubleshoot common Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and printer issues for users at headquarters and remote branches.

Prepare, image and deploy laptops and desktops using Windows Autopilot and Intune, and handle returns and retirements.

Complete basic account tasks such as password resets, MFA re-registration and group membership changes, following approved procedures.

Set up and support peripherals, mobile devices, conference room equipment and VoIP phones.

Maintain accurate hardware and software inventory records.

Help with network and cabling tasks such as patching, labeling and checking Meraki access points and switches.

Write or update knowledge base articles and how-to guides for common requests.

Escalate issues you can't resolve to the right engineer with clear notes.

Complete a small project during the internship (for example, an inventory audit, a refreshed onboarding checklist or a self-service guide) and present it to the team at the end.

Qualifications

By the end of the internship you will have hands-on experience with:

Enterprise device management with Microsoft Intune and Windows Autopilot

Microsoft 365 and Entra ID (Azure AD) administration basics

Active Directory user and group management

Cloud-managed networking with Cisco Meraki

ITIL-style ticket handling, documentation and escalation

Security practices in a PCI DSS and GDPR environment, including MFA and least-privilege access

Professional communication with non-technical users across many locations

Required qualifications

Currently enrolled in, or entry level from, a degree or certificate program in Information Technology, Computer Science, Cybersecurity or a related field

Working knowledge of Windows 10/11 and Microsoft Office or Microsoft 365

Basic understanding of networking concepts (IP addressing, DNS, DHCP, Wi-Fi)

Strong customer service skills and the patience to explain technical issues in plain language

Clear written communication for ticket notes and documentation

Ability to handle confidential information responsibly

Reliable transportation and availability for the full internship period

Preferred qualifications

CompTIA A+, Network+ or Security+, or Microsoft Fundamentals certifications (MS-900, MD-102 coursework), earned or in progress

Prior help desk, campus IT or retail tech support experience

Exposure to Active Directory, Intune or another device management tool

Familiarity with a ticketing system such as Jira Service Management

Interest in a career in systems administration, networking or cybersecurity

Additional Information

By completing this online application for employment, you certify that the information on this application is true and complete to the best of your knowledge. You understand that any misrepresentation or omission of fact in response to any inquiry made in this application may result in rejection of application or, if hired, dismissal whenever it is discovered. You authorize and release all parties from any liability or damage that may result from seeking, furnishing, or using such information. You understand and agree that, if hired, your employment is for no definite period and may, regardless of the date of payment of compensation, be terminated by Grimco, Inc. at any time, for any or no reason, with or without notice. You understand that no representation to the contrary is valid unless in writing, set a definite term of employment, and signed by the company's CEO. You further understand and agree that any job offer is contingent upon your passing, to the company's satisfaction, a drug and/or alcohol test, criminal background check and other possible screenings. You understand that this application is active for 90 days only, and if you do not hear from the company but still wish to be considered for employment after 90 days, you will need to fill out a new application.