Job Title: Email / IM / Collaboration Lead
Location: Milford, MA 01757
Mode : Contract (6+ Months) - Onsite
Messaging Administration and Operations
- Administer and oversee Exchange Online environments, including mailbox provisioning, retention configuration, and transport rule administration.
- Maintain mail flow configurations, including connectors and message routing policies.
- Manage shared mailboxes, resource mailboxes, distribution lists, and Microsoft 365 Groups in accordance with organizational standards.
- Execute advanced mailbox operations, including migrations, recoveries, litigation holds, and archive management.
Advanced Troubleshooting and Tier 3 Support
- Diagnose and resolve complex email delivery issues, including latency and service degradation.
- Troubleshoot and support hybrid Exchange environments (on-premises and cloud) to ensure continuity of service.
- Analyze and remediate issues related to mail routing, connectors, and DNS records (MX, SPF, DKIM, DMARC).
- Produce root cause analyses (RCA) and provide preventive recommendations to reduce recurrence.
Email Security and Compliance
- Configure and administer Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Implement, monitor, and tune anti-spam, anti-malware, and phishing protection policies to mitigate email-borne threats.
- Design, implement, and maintain email authentication protocols (SPF, DKIM, DMARC).
- Support compliance requirements, including retention policies, eDiscovery, and audit activities.
Architecture and Design
- Lead the design and implementation of messaging solutions and service enhancements.
- Support migration initiatives, including on-premises Exchange to Exchange Online and cross-tenant migrations.
- Provide technical direction to ensure scalability, high availability, and performance optimization of the messaging platform.
- Contribute to transition and transformation initiatives to modernize and standardize messaging environments.
Monitoring and Incident Management
- Monitor messaging services, alerts, and service health indicators to ensure operational stability.
- Manage major incidents (Priority 1/Priority 2) and coordinate resolution efforts with Microsoft and third-party vendors, as required.
- Adhere to ITIL-aligned processes for Incident, Problem, and Change Management.
Automation and Optimization
- Develop and maintain automation scripts using PowerShell for Exchange Online.
- Streamline operational activities, including user provisioning, reporting, and mailbox management.
- Drive continuous improvement initiatives to enhance service efficiency and reliability.
Required Technical Skills
Core Messaging Technologies
- Microsoft 365 (Exchange Online advanced level)
- Exchange Hybrid (on-premises + cloud integration)
- Mail flow and transport configuration
Security & Compliance
- Exchange Online Protection (EOP)
- Microsoft Defender for Office 365
- Email security technologies (anti-spam, anti-virus, threat protection)
- SPF, DKIM, DMARC implementation
Directory & Identity
- Azure AD / Entra ID
- Active Directory (synchronization, AAD Connect)
Networking & Protocols
- SMTP, TLS, and DNS (MX and SPF records)
- Email routing and relay configurations
Scripting & Tools
- PowerShell (Exchange Online & Azure modules)
Monitoring tools (M365 Admin Center, Security Center)
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