Job Title: Remote - Software Asset Management Analyst ( experience with ServiceNow SAM Pro )

For immediate consideration, please connect with me on LinkedIn at and then email your resume, work authorization status, current location, availability, and compensation expectations directly to - make sure to include the exact job title and job location in your email message

Software Asset Management Business Analyst ( experience with ServiceNow SAM Pro module ) - W2 only, no C2C with 3rd parties

* This is a W2 contract to hire position. Remote work is possible but candidates who can work in the office ( hybrid work schedule ) will be given first preference.

Software Asset Management Business Analyst ( experience with ServiceNow ) :**

- Manage software licenses for major publishers (Microsoft, Adobe, Autodesk, Atlassian, Figma, Smartsheet, etc.)
- Perform compliance audits, create software models and entitlements, and reconcile procurement data
- Define and document SAM (Software Asset Management) processes and SOPs (Standard Operating Procedures) for governance and lifecycle management
- Create process documents and design process diagrams using Microsoft Visio
- Process standard and non-standard software requests; reclaim unused licenses and allocate them via publisher portals
- Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in the ServiceNow catalogue and create entitlements
- Maintain the ServiceNow software catalogue
- Execute license revocation procedures
- Configure software models, contracts, and entitlements; utilize the License Workbench for dashboards and compliance tracking
- Generate ELP (Effective License Position) reports and analyze usage trends for cost optimization
- Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies
- Drive automation and process improvements within ServiceNow SAM Pro
- Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices
- Conduct and lead meetings with stakeholders to review SAM performance, compliance, and optimization initiatives
- Maintain and track the SAM Action Item Tracker; prepare and circulate MoM (Minutes of Meeting) for governance
- Initiate cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend

Required Qualifications :

- W2 employment only; no C2C (Corp-to-Corp) with third parties
- Several years of experience with Software Asset Management (SAM) and ServiceNow SAM Pro
- Experience in ServiceNow SAM Pro, specifically: License Workbench, dashboards, and reporting
- ServiceNow SAM Reporting: ELP (Effective License Position), usage analysis, installation vs. allocation tracking
- Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian, etc.
- Audit and True-Up (annual license reconciliation) experience; Microsoft MLS (Microsoft License Statement) report processing
- Vendor coordination and procurement support
- Process documentation and diagrams (Microsoft Visio); advanced Excel skills
- Discovery data analysis using tools such as SCCM (Microsoft System Center Configuration Manager), Qualys, and ACC (Adobe Admin Console)
- Cost optimization and compliance governance

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh

Remote - Software Asset Management Analyst ( experience with ServiceNow SAM Pro )

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