Operations Business Analyst

Role: Operations Business Analyst
Location: 100% Remote
Duration: Long Term

Summary:

The Analyst Contractor will support PJM staff across multiple departments within the Operations Division.  The role will support a variety of key business functions related to ensuring reliable operations of the Eastern electricity grid.  PJM has many initiatives underway to improve day-to-day operations as well as near-term planning, especially in the space of generator operations, with a need to coordinate efforts and ensure goals are aligned. 

The Analyst will be mostly in a supportive team environment but be responsible for deliverables such as gathering and documenting requirements, establishing/facilitating business processes, and crafting reports with innovative ways to showcase data/timelines.  There are plenty of growth opportunities to interface with other areas within the company, like Natural Gas Market Operations, Day-Ahead/Real-Time Energy Markets, and Risk Forecasting.

Responsibilities

·       Workflow Support:

·         Establish and maintain a workplan for departmental efforts to help with tracking and ensuring tasks are completed.

·         Work with subject matter experts to document use cases and procedures.

·         Provide logistical support to further discussions and drive towards solutions.

·         Create and maintain various dashboards for visualization of progress with periodic updates to the team.

·       Requirements Gathering:

·         Capture business requirements and use cases including design specifications, implementation details, and testing approaches.

·         Ability to gain high level understanding of requirements and articulate to a variety of audiences and backgrounds.

·         Create/review formal documentation and adapt language/style to fit each need.

·       Testing:

·         Work with team members to write test plans for enhancements to tools and applications.

·         Assist with test case execution and documentation of results.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       BS in Engineering, Computer Science, Data Science, Information Technology, Information Systems, Business Administration, or equivalent work experience.

·       Excellent oral and written communication skills.

• Skilled in use of MS Office suite - Excel, Word, PowerPoint, Visio.

·       Good time management and organizational skills to adapt to varying paces of workflow.

·       Motivated self-starter who proactively looks for ways to contribute.

Preferred

·       Demonstrated working knowledge of Atlassian Confluence and JIRA.

• Data analytic skills and associated visualization tools like Tableau.
• Experience in SQL and relational database interactions.