Job#: 3031310 Job Description: Technical Support Tech - Technical Support Tech I
Location: New Carlisle, Indiana (Onsite)
Employment Type: Contract
Role Overview
This role provides technical support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems through telephone calls, email, and personnel requests. The successful candidate will document, track, and monitor issues to ensure a timely resolution while working under immediate supervision.
Key Responsibilities
- Provide support to end users for technical problems.
- Identify, research, and resolve technical issues.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Rely on instructions and pre-established guidelines to perform job functions.
Required Qualifications
Education: An associate's degree in a related area may be required.
Experience: 0-3 years of experience in the field or a related area.
Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the IT support field.
Preferred Qualifications
- 1-2 years of IT experience.
Compensation & Benefits
The pay rate for this position is between $19.00 and $23.50 per hour. A comprehensive benefits package is available to eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Never miss an opportunity! Create an alert based on the job you applied for.