Experienced Service Advisor-CMA's Williamsburg Ford

Williamsburg, VA, US • Posted 9 days ago • Updated 18 hours ago
Full Time
On-site
USD $75,000.00 - 125,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Accountability
  • Workflow
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Communication
  • DMS
  • Documentation
  • Attention To Detail
  • Repair
  • UPS
  • ROS
  • Management
  • Collaboration
  • Teamwork
  • PASS
  • Insurance
  • Network
  • Leadership
  • CHAOS

Summary

Description:
Experienced Service Advisor - High Volume | Closed Sundays | $75k-$125k

CMA Williamsburg Ford is growing fast, our service drive is busy, and we're adding another experienced Service

Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with

leadership that understands how advisors succeed.

Why CMA?

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team

members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great

advisors succeed when expectations are clear, workloads are fair, and leadership has their back.

Requirements:
What You'll Do

  • Manage a daily service lane and build long-term customer relationships
  • Write accurate repair orders and clearly explain recommendations
  • Communicate effectively with technicians to keep work moving efficiently
  • Proactively update customers throughout the repair process
  • Deliver a professional, customer-first experience on every visit
What We're Looking For
  • 4-5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment, with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
  • Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
  • Proven ability to build long-term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.
  • Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
  • Strong technical understanding of maintenance and repair needs, enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.
  • Exceptional organizational and time-management skills, including the ability to prioritize ROs, manage promise times, and support shop efficiency.
  • Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
  • Valid Driver's License and a clean driving record.
  • Ability to pass drug screen and pre-employment background check

Benefits:

  • 401(k) with company match
  • Employee Stock Ownership Plan (ESOP)
  • Health, dental, and vision insurance
  • Tuition Assistance
  • Opportunities for career growth within CMA's dealership network
  • Employee discounts on vehicles and services
  • Closed Sundays (work life balance)

If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values

process over chaos, we should talk. Apply today.

Compensation details: 75000-125000 Yearly Salary

PI34b72-38812407
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: jobtfeed
  • Position Id: 34b758788602-30632-38812407
  • Posted 9 days ago
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