Epic Orders Analyst

Job Title: Epic Order Analyst

Location: Remote

Description:

Epic Orders Analyst provides application support, builds, tests, and optimization of Epic Orders workflows within the Division of State Operated Healthcare Facilities (DSOHF)

This position ensures that orders management workflows such as provider order entry, nursing orders, order sets, and integrated ancillary services are implemented, maintained, and optimized to support safe, efficient, and compliant patient care across 13 state-operated healthcare facilities.

The analyst collaborates with clinical providers, nursing staff, pharmacists, and ancillary departments (e.g., lab, radiology, dietary, therapies) to design, validate, and support orders functionality within Epic.

Key Responsibilities

• Provide application build and configuration for Epic Orders workflows (CPOE, order sets, protocols, preference lists, and decision support).
• Collaborate with physicians, nurses, pharmacists, and ancillary staff to gather requirements and translate them into system functionality.
• Participate in system testing, integrated validation, and change management processes.
• Troubleshoot issues escalated via ServiceNow, providing timely resolution or escalation as appropriate.
• Support compliance with state, federal, and regulatory standards for orders management (CMS, Joint Commission, NC state policies).
• Work collaboratively with other Epic module analysts (Clin Doc, Pharmacy, Lab, Radiology, HIM, Security, etc.) to ensure workflow integration and system interoperability.
• Participate in on-call rotation for orders-related support issues.

Required/Desired Skills