Telecommunications Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking a Telecommunications Engineer in Tallahassee, FL.

Summary:
The Telecommunications Engineer will provide technical expertise and support for telecommunications and multi-platform environments. This role supports both new and existing telecommunications services and participates in the planning, management, and execution of complex projects. The position also requires strong customer service skills and close adherence to established IT and telecommunications policies and procedures.

Key Responsibilities:
* Provide technical support and maintenance for telecommunications services
* Troubleshoot and resolve client-reported issues requiring technical assistance
* Support Cisco collaboration, voice, and networking technologies
* Assist with implementation and support of VoIP, VPN, and related communication systems
* Participate in the planning, execution, and completion of telecommunications projects
* Collaborate with internal teams and stakeholders to deliver reliable telecommunications services
* Ensure compliance with applicable IT and telecommunications policies and procedures

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent professional work experience

Industry certifications in one or more of the following areas (including but not limited to):
* Cisco Certified Network Associate (CCNA) Collaboration
* Information Technology Infrastructure Library (ITIL) Foundation
* CCNA Route/Switch
* CCNA Voice
* Cisco Certified Entry Networking Technician (CCENT)
* Cisco VTVS2 (Telepresence Training)

3-5 years of IT work experience supporting telecommunications and multi-platform environments, including:
* Cisco technologies such as IOS, SLI, ACS, RADIUS, and TACACS+
* Voice over Internet Protocol (VoIP)
* Virtual Private Networks (VPN)
* Windows Communication Foundation (WCF), including WSDL and SOAP

* 3-5 years of experience providing technical support for maintenance of new and existing telecommunications services
* 3-5 years of experience delivering customer service for client-reported technical issues
* Experience participating in and/or leading complex telecommunications projects
* Experience working as a contributing team member on large-scale telecommunications initiatives
* Knowledge of and experience working within COM policies and procedures related to IT and telecommunications services, as applicable to assigned projects

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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