Engagement Type
Contract
Short Description
The Department of Health and Human Services (NC DHHS) is seeking a NC FAST Business Analyst to support development and implementation of the eligibility system, and lead business analysis activities and manage projects for Medicaid-specific solutions.
Complete Description
This position
requires experience with Agile Methodologies and knowledge of Medicaid program rules, policies, and procedures.
The NC FAST Business
Analyst is expected to participate throughout the Software Development Life
Cycle (SDLC) and responsibilities include but are not limited to:
- Lead Fit/Gap and JAD sessions
that map requirements to standard features and functions
- Conduct business,
operational, financial and comparative analysis used to recommend an
effective implementation approach.
- Execute data queries to
support reporting, analysis, data validation, troubleshooting, and testing
- Identify and document
business process, issues, value levers, metrics, and capabilities
- Develop functional and
technical design specifications, process flows, and system documentation
to ensure solutions meet business requirements, program objectives, and
established standards.
- Refine User Stories and
establish acceptance criteria identified for features
- Support system testing
activities, like developing test scenarios, participating in User
Acceptance Testing (UAT), and defect tracking
- Collaborate with business and
technical teams to identify training needs and support user readiness for
new or enhanced system functionality, business processes, and operational
procedures
- Participate in implementation
activities supporting the successful delivery of system enhancements and
operational improvements.
- Provide end-user support by
assisting with production support activities, responding to user
questions, and helping resolve system related issues.
Preferred Qualifications:
- Experience designing intuitive, user-centric UI/UX solutions
- Proficiency with SQL for querying and validating data
- Experience with Large Language Models (LLMs), including generative AI use cases
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
| Strong Knowledge of the Software Development Life Cycle (SDLC), including Agile Methodologies | Required | 5.0 | Years |
| Knowledge of federal and state regulations related to Medicaid and other human services programs | Required | 3.0 | Years |
| Ability to analyze complex business processes and recommend technology solutions | Required | 5.0 | Years |
| Experience analyzing and creating user stories, process flows, use cases, mapping, and business requirements documentation | Required | 5.0 | Years |
| Experience with requirements traceability, testing support, and user acceptance testing (UAT) | Required | 5.0 | Years |
| Experience facilitating requirements gathering and Joint Application Design (JAD) sessions with Stakeholders, business and technical teams | Required | 5.0 | Years |
| Proficiency with business analysis and project management tools (e.g: JIRA, Confluence, Visio, Microsoft Office Suite) | Required | 5.0 | Years |
| Ability to work independently and manage medium complexity work efforts | Required | 5.0 | Years |
| Experience with NC FAST (Cram Software Suite) or similar integrated eligibility systems | Highly desired | 5.0 | Years |
| Experience with UI/UX design principles, and user-centric design | Highly desired | 3.0 | Years |
| SQL Experience for querying and validating data | Highly desired | 3.0 | Years |
| Experience with Large Language Models (LLMs), including generative Artificial Intelligence (AI) use cases | Highly desired | 1.0 | Years |
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