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ServiceNow Technical Architect

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Corp To Corp

6 Months

No Travel Required

Remote

Depends on Experience

VDart, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

ServiceNow

Summary

Job Title: ServiceNow Technical Architect

Location: Remote

Key Responsibilities

1. Architecture & Solution Design

• Define end-to-end architecture for ServiceNow solutions with primary focus on:

o ITSM (Incident, Request, SLA lifecycle)

o Virtual Agent (self-service and chatbot automation)

• Translate business requirements into scalable, automation-driven solutions

• Design conversational workflows integrated with backend ITSM processes

________________________________________

2. ServiceNow ITSM & Virtual Agent (Core Focus)

• Lead design and implementation of Virtual Agent conversational flows

o Intent recognition, topics, guided workflows

• Architect chatbot-driven ITSM automation

o Incident creation, request fulfillment, SLA orchestration

• Ensure alignment between:

o Virtual Agent (front-end interaction)

o ITSM workflows (backend execution)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 98084-5195-
Posted 1 hour ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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