Organizational Change Management (OCM) Analyst

Job Role: Organizational Change Management (OCM) Analyst
Location: Austin, TX (Onsite – candidates must be local)

Responsibilities

(Including but not limited to)

• Plan, schedule, and execute project-level organizational change management strategies to support IT system implementations and enterprise initiatives.
• Conduct stakeholder analysis, change impact assessments, and change readiness evaluations to ensure successful adoption of new systems and processes.
• Develop and deliver communication, training, and engagement plans aligned with project timelines and business goals.
• Collaborate closely with project managers, application development teams, QA, risk managers, and technical partners to align change activities with project execution.
• Create and deliver user-facing training materials, executive updates, and status communications for end users, leadership, and cross-functional teams.
• Coach project teams on change management best practices to improve coordination, communication, and adoption outcomes.
• Measure and track adoption metrics, readiness indicators, and change effectiveness, providing regular reporting to leadership.
• Support go-live activities and post-implementation sustainment to ensure long-term adoption and business readiness.
• Build strong working relationships across the agency to promote transparency, trust, and engagement throughout the change lifecycle.

Required Qualifications

• 5+ years of experience applying OCM frameworks such as PROSCI, including stakeholder analysis, change impact analysis, and communications planning.
• 5+ years of experience developing and executing change management plans and deliverables, with adoption success measured through defined metrics and reporting.
• 3+ years of experience supporting large-scale IT initiatives with agency-wide or enterprise impact.
• Proven ability to create high-quality written communications, reports, and executive summaries for leadership audiences.
• Experience developing training and communication content for non-technical users.
• Strong ability to work with and communicate across all organizational levels, from technical teams to executive leadership.
• Excellent interpersonal, facilitation, and collaboration skills with a strong sense of accountability.

Preferred Qualifications

• Experience working with a Texas State Agency.
• Bachelor’s degree in Information Technology, Business Administration, Communications, Organizational Change Management, or a related field.
• Background in marketing or corporate communications.
• Experience supporting IT operations, application implementations, or system rollouts in a public-sector environment.