Come make a difference in the clean energy revolution!This Jobot Consulting Job is hosted by: Ruby Voight
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $22 - $35 per hour
A bit about us:We are a mission-driven clean energy organization focused on expanding access to affordable, sustainable energy solutions for communities across the United States. By helping customers participate in renewable energy programs that reduce energy costs and environmental impact, we are building a more accessible and customer-friendly future in energy.
Our team combines operational excellence, customer-first thinking, and a passion for sustainability to create seamless experiences for subscribers navigating their clean energy journey.
Why join us?Comprehensive Benefits: Choose from PPO or HMO medical plans with 75% of premiums covered by the company.
Generous PTO: Recharge with paid time off, holidays, and flexible scheduling to support a healthy work-life balance.
Mission-Driven Culture: Work with a purpose alongside a team that believes in building a cleaner, more sustainable future.
Growth & Collaboration: Join a supportive environment that encourages professional development, teamwork, and innovation.
Remote Flexibility: Enjoy the freedom of working mostly remote while staying connected with a high-performing, purpose-driven team.
Job DetailsJob Details
The Customer Experience Associate will serve as a key point of contact for subscribers, ensuring a high-quality support experience across billing, account management, and savings-related inquiries. This individual will manage customer communications across email, ticketing systems, and phone channels while supporting reporting and operational initiatives.
Responsibilities:
- Manage incoming subscriber support requests through email and ticketing platforms
- Respond to customer questions related to:
- Invoices and billing details
- Subscription savings and credit explanations
- Account updates, enrollment questions, and general program support
- Conduct outbound calls to subscribers regarding account follow-up, issue resolution, or account updates
- Handle inbound calls and provide professional, timely customer support
- Investigate and resolve subscriber issues while partnering with internal teams as needed
- Maintain accurate records of all customer interactions within CRM and support systems
- Support reporting initiatives including ticket trends, subscriber concerns, and operational metrics
- Utilize Excel for data tracking, reporting, and analysis
- Identify recurring issues and contribute recommendations for process improvement
Qualifications
- 2+ years of experience in customer service, customer support, customer success, or customer operations
- Experience managing high-volume email queues or ticketing systems
- Strong written and verbal communication skills
- Comfortable with both inbound and outbound calling responsibilities
- Proficiency in Excel, including:
- Pivot tables
- VLOOKUP/XLOOKUP
- Reporting and data management
- Strong attention to detail and ability to manage multiple priorities in a remote environment
Preferred Qualifications
- Experience in renewable energy, utilities, solar, sustainability, or energy-adjacent industries
- Familiarity with customer billing, invoices, or subscription-based service models
- Experience with CRM or ticketing tools such as Salesforce, Zendesk, or similar platforms
Join us in our mission to revolutionize the energy industry and make a positive impact on our environment. We are excited to welcome you to our team!
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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