Job Title: Collaboration Engineer (AV/VTC )
Location: Washington DC 20549
Duration: 6+ Months Contract to full-time Hire
Experience:
- 3-5 years of experience in collaboration technology support or engineering roles in enterprise environments.
- This role intentionally applies the more stringent 3-5 year experience requirement from the source experience narrative, which exceeds the 2-year matrix minimum.
- Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
- Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.
Technical Skills:
- Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities
- Enterprise conferencing tools (e.g., Microsoft Teams) and conferencing system troubleshooting
- AV/VTC systems support and video streaming operations for enterprise meetings/events
- Incident/request handling, documentation, and user support in structured IT service environments
- Collaboration platform security compliance and cross-platform integration
PREFERRED QUALIFICATIONS
- Experience supporting Microsoft 365 GCC environments and monitoring service health through M365 administrative tools.
- Experience supporting high-visibility enterprise events requiring live streaming, captioning coordination, or post-event media support.
- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow) in SLA-driven federal support environments.
- Working knowledge of federal cybersecurity/compliance expectations (e.g., FISMA-aligned controls, zero trust principles).
- Experience using basic scripting/automation to improve collaboration platform operations and reporting.
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- AVIXA CTS
