Lead UI/UX Designer

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Job Category
User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Agentforce for Service design team sits at the intersection of AI innovation and enterprise experience, shaping how service professionals and their customers interact with the world's leading CRM platform. As a Lead Product Designer, you are a trusted cross-functional leader known for delivering scalable, user-centered solutions across the most complex product spaces in Agentforce for Service.

You operate independently to guide large-scale programs, applying deep UX expertise, craft, and product strategy to align design with business outcomes. You partner with senior leadership, influencing product- and function-level roadmaps by surfacing insights, clarifying ambiguity, and fostering strong partnerships across Product and Engineering. With deep empathy for the user, you act as a relentless advocate for their needs in every experience we ship.

You aren't just designing tools; you are setting the standard for great experiences at the frontier of AI for Service.

What You'll Actually Be Doing

• Define and drive the design vision for your area, translating business objectives and user needs into a clear, prioritized direction across workstreams - and influencing roadmap and scope as a strategic peer to Product and Engineering leaders.
• Relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to raise the bar for UX quality, while evolving Salesforce Design System (SLDS2) patterns to drive consistency, scalability, and reuse across the portfolio.
• Partner with Research to synthesize insights into experience maps, journeys, and narratives that shape product direction on a rapid, iterative loop.
• Raise the bar across the team through design critique, pairing, and mentorship - setting the example for craft and AI tools, and helping designers grow through influence rather than authority.

You're Our Person If...

• You have 7+ years of experience designing and delivering products in cross-functional teams, with a track record of owning design for a significant product area and driving alignment across multiple workstreams.
• You have a deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing - and a passion for staying current with industry developments.
• You have the ability to influence others and build consensus across teams while navigating ambiguity, and experience working in design systems with a deep appreciation for simple solutions to complex problems.
• You have expert knowledge of design and AI productivity tools such as Figma, Figma Make, and Cursor.

Even Better If...

• You have experience with CRM or enterprise software.
• You have a passion for mentoring designers and elevating craft across a team.

Please submit your resume and a link to your portfolio. Submissions without a portfolio or samples of work will not be considered.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.