The Brixton Group
The Brixton Group

Contact Center Engineer/Analyst

Orange, CT, US • Posted 56 minutes ago • Updated 56 minutes ago
Full Time
On-site
Compensation information provided in the description
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Job Details

Skills

  • Service Delivery
  • Amazon Web Services
  • Testing
  • Production Support
  • Technical Writing
  • DICE

Summary

Duration: 24+ months
Compensation: $60-65/hr
Location: Orange, CT

Support the transformation, enhancement, and ongoing operations of an Amazon Connect contact center platform. Apply expertise in Contact Centre as a Service (CCaaS), contact center operations, Amazon Web Services (AWS), and enterprise integrations to maintain reliable service delivery. Partner with business stakeholders, architects, developers, and support teams to improve platform performance, resolve operational issues, and deliver high-quality contact center solutions.
Requirements:
  • Amazon Connect configuration and support experience.
  • Contact Center as a Service (CCaaS) operations.
  • AWS integration experience.
Responsibilities:
  • Configure, enhance, and maintain Amazon Connect contact center solutions.
  • Troubleshoot platform issues, investigate incidents, and coordinate resolution of operational problems.
  • Gather, analyze, and document business and technical requirements.
  • Support integrations between Amazon Connect, enterprise applications, and third-party platforms.
  • Coordinate testing, deployments, release activities, and production support.
  • Monitor platform performance, maintain technical documentation, and recommend operational improvements.

26-01197
#dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10212185
  • Position Id: 26-01197
  • Posted 56 minutes ago

Company Info

About The Brixton Group

We are a values-based professional technology services firm with over 150 years of combined experience in the technology industry. We re deeply engaged in the successful pairing of the right people to the right projects, and we attribute our national presence to the referrals we ve received through current and past clients and candidates.



Our History

-Established in 1998

-Woman-Owned Business with national footprint



AWARDS

-Four straight years listed on Inc. Magazine s Fastest-Growing Private Companies in America.

-Three straight years listed on Charlotte s Fast 50.



We believe that when people find the ideal setting to express their talents, the possibilities are infinite. This is why we exist. We are inspired and guided by a greater purpose than profit.


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