Audio Visual Technician

San Jose, CA, US • Posted 23 days ago • Updated 23 days ago

Contract W2

Contract Independent

On-site

$40,000 - $60,000/yr

Teceze Ltd

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

AV
Audiovisual
End-user Computing
Microsoft SCCM
Printers
ITIL
System Imaging

Summary

Job Overview

We are seeking a skilled EUC & Deskside Support Engineer (Level 2) with strong Audio-Visual (AV) support experience to provide advanced on-site and remote IT support to end users. The role involves troubleshooting end-user computing issues, managing deskside requests, and supporting AV/meeting room technologies to ensure a seamless user experience.

Key Responsibilities

Provide Level 2 EUC and deskside support for end-user issues
Troubleshoot and resolve hardware, software, and OS-related issues (Windows/macOS)
Support laptops, desktops, printers, peripherals, and mobile devices
Handle escalations from L1 Service Desk teams
Install, configure, and maintain end-user devices and applications
Perform OS imaging, upgrades, and patching
Provide AV support for meeting rooms, including:
Video conferencing systems (Teams Rooms, Zoom Rooms, Webex)
Projectors, displays, microphones, speakers, and conferencing peripherals
Pre-meeting setup and live meeting support when required
Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) at the user level
Manage user accounts and access (Active Directory, O365, Exchange)
Maintain accurate ticket updates and documentation
Ensure SLA adherence and high customer satisfaction
Coordinate with infrastructure, network, and AV vendors as needed

Required Skills & Qualifications

Min 5 years of experience in EUC / Deskside Support (Level 2)
Strong hands-on experience with AV systems and conferencing technologies
Solid knowledge of:
Windows 10/11, macOS
MS Office / Microsoft 365
Active Directory and basic Azure AD
Experience with ticketing tools (ServiceNow, Remedy, Jira, etc.)
Good understanding of ITIL processes
Strong troubleshooting, communication, and customer service skills
Ability to work independently and in a fast-paced environment

Preferred / Nice to Have

Experience supporting executive/VIP users
ITIL certification
Experience with Intune, SCCM, JAMF
Exposure to smart meeting room solutions and digital signage

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91124934
Position Id: 8857494
Posted 23 days ago

Company Info

About Teceze Ltd

TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.

Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.

Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.

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