Information Technology Customer Relationship Manager
WiserHunt Inc.
Dice Job Match Score™
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Job Details
Skills
- Customer Relationship Manager
- Business Relationship Management Professional (BRMP)
- Information Technology Customer Relationship Manager
- IT Management
- SDLC
- Agile Methodology
- Technology Procurement
Summary
Title / Role: VDOT IT Customer Relationship Manager
Work Arrangement: Hybrid
Worksite: 1401 Broad St, Richmond, VA 23219
Job Description:
**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/27, likely by 6-12+ months
Ideal candidates for this role will be strategic thinkers who foster positive/purposeful interactions and build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product, and project delivery pipelines.
Position-specific responsibilities and duties will include, but not be limited to:
- Meeting and communicating directly with Agency leadership, up to the Executive level, on a routine basis.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Assigned to partner with Districts to act as a point of focresource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Responsible for building and maintaining relationships with assigned business partners.
- Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects, and service delivery requests.
- Identifying, championing, and communicating customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
- Bachelor's degree or six (6) years or more of related experience. (6yrs)
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement). (5yrs)
- Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
- Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
- Ability to connect strategy to execution; Strategic thinker. (10yrs)
- Experience in Product Line planning, development and management. (10yrs)
- Understanding of VDOT's Organization Structure to include Districts and Central Office.
|
Skills |
Required / Desired |
Years of Experience required |
Candidate has |
|
Bachelors degree or six (6) years or more of related experience in a role within Information Technology. |
Required |
6 |
|
|
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) |
Required |
5 |
|
|
Strong communication skills in writing, speaking and presenting with leadership of all levels. |
Required |
10 |
|
|
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. |
Required |
10 |
|
|
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. |
Required |
10 |
|
|
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. |
Required |
10 |
|
|
Ability to connect strategy to execution; Strategic thinker. |
Required |
10 |
|
|
Experience in Product Line planning, development and management. |
Required |
1 |
|
|
Understanding of VDOT's Organization Structure, how VDOT and VITA interact. |
Desired |
3 |
|
|
BRMP Certification |
Highly desired |
|
|
- Dice Id: 91172977
- Position Id: 497-45927-1792157349
- Posted 5 hours ago
Company Info
WiserHunt is a global leader in talent solutions and workforce advisory services, partnering with organizations to build high-performing, future-ready teams across technology, professional, healthcare, engineering, and operational functions. We deliver comprehensive staffing, consulting, and talent strategy solutions designed to accelerate innovation, strengthen business performance, and support long-term organizational growth.
Our model integrates industry expertise, disciplined execution, and advanced recruitment technology to deliver exceptional accuracy and speed at scale. Clients rely on WiserHunt for a talent experience that emphasizes quality, compliance, operational excellence, and measurable impact. From specialized project teams to enterprise staffing programs, we support organizations navigating complex workforce challenges in an increasingly competitive global market.
Backed by a consultative, people-first philosophy, our teams are dedicated to identifying exceptional talent and aligning them with environments where they can thrive. We are committed to strengthening the workforce ecosystem—empowering individuals to build meaningful careers and enabling companies to operate with agility, confidence, and resilience.
Mission:
To deliver world-class workforce solutions that drive performance, elevate talent potential, and create enduring value for organizations and individuals.
Vision:
To be the most trusted global partner in workforce transformation—recognized for excellence, innovation, and an unwavering commitment to people and progress.
