Delivery & Implementation Manager - HYBRID

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: **The candidate will need to come on-site on the first day to collect equipment.**

**This position requires 3 days on-site per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is undertaking a fastmoving, large-scale modernization effort. We are seeking a Delivery & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor. 

This is not an administrative tracking role; it is a hands-on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all workstreams.  

As the DMV transitions toward a product-oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross-team integration, and vendor accountability that will enable long-term success. The Delivery & Implementation Manager works closely with the Program Manager, Business Analyst, SMEs, IT, business units, and vendor partners. 

This position serves as the operational heartbeat of modernization — ensuring day-to-day execution, alignment, and problem-solving across the entire implementation. 

Key Responsibilities 

• Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones  
• Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across workstreams including Development, Testing, Data, OCM/Training, IT, and business units  
• Serves as a key integrator across workstreams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams 
• Maintains and communicates dependency maps or logs to support cross-team alignment.  
• Partners closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities  
• Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness. 
• Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks  
• Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress  
• Investigates issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions  
• Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement  
• Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization. 
• Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms  
• Contributes to the delivery processes and routines that support DMV’s transition to a future product operating model. 
• Maintains updates in Azure DevOps (ADO) or related delivery tools to ensure clear visibility across workstreams. 

Required Skills & Experience 

• Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts  
• Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring workstreams stay aligned and on track  
• Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate  
• Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery  
• Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority  
• Experience working in Agile, iterative, or hybrid delivery environments, including facilitating ceremonies and maintaining real-time plans, risks, and dependencies  
• Ability to manage cross team dependencies, drive alignment across vendors and internal teams, and ensure all workstreams maintain progress toward shared outcomes  
• Experience preparing for and supporting implementation and go live activities such as readiness planning, UAT coordination, communications, cutover, and stabilization efforts 

Desired Attributes 

• Proactively identifies problems early and takes full ownership for driving solutions across teams, without waiting for direction  
• Thrives in complex, high ambiguity environments and brings structure, clarity, and order where processes are still forming  
• Comfortable operating in evolving, “squishy,” non-fully defined environments while helping the organization mature toward more disciplined delivery practices  
• Demonstrates a strong sense of accountability and maintains relentless focus on forward movement and delivery outcomes  
• Builds strong working relationships across internal teams and vendors, driving alignment and coordination without relying on authority  
• Creates clarity from complexity by simplifying work, defining needed decisions, and coordinating cross stream actions to maintain consistent progress  
• Energized by helping establish the foundational delivery routines and operating model that will support DMV’s future product-based structure  
• Maintains a high ownership mindset with strong initiative, stepping in wherever needed to remove blockers, solve issues, and move work forward  

Soft Skills 

• Strong communication skills with the ability to create clarity, explain complexities, and coordinate effectively across business teams, technical teams, vendors, SMEs, and leadership without relying on authority  
• Skilled in facilitating discussions, delivery ceremonies, and cross-team decision-making to ensure alignment, shared understanding, and continued progress across workstreams  
• Highly proactive mindset with the ability to anticipate issues, take ownership, and address risks or blockers before they impact delivery momentum  
• Strong problem-solving and critical-thinking skills, including the ability to investigate root causes, navigate ambiguity, and bring structure to evolving or unclear situations  
• Ability to influence, build alignment, and drive collaboration across diverse internal teams and vendors in a forming, rapidly changing environment  
• Resilient, adaptable, and comfortable operating in a fast-moving environment where priorities, needs, and expectations often evolve as modernization work progresses  

Education 

• Bachelor’s degree in a related field or equivalent professional experience  
• Relevant fields may include business, public administration, information systems, computer science, engineering, communications, or other related disciplines  
• Certifications in Agile, Scrum, project delivery, or change management are helpful but not required 

Required Skills:

Desired Skills: