Restaurant Technology Analyst/POS Analyst
Boston Data Pro, LLC
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- POS
- Point of Sale
- Digital Menu
- restaurant technologies
Summary
Job Title: Restaurant Technology Analyst/POS Analyst I
Sandy Springs GA
Schedule: 8-5 Office M-Th Remote F
Must Haves
1. Ability to manage multiple priorities (working on multiple products on the same time as they don’t connect with each other, they are with different vendors)
2. Knowledge around restaurant tech (digital menu boards, drive through timers etc) end to end life cycle of the products
3. Advanced Microsoft (copilot or any AI tools)
Nice to Haves
Real experience in restaurant technologies
Position Summary
The Restaurant Technology Analyst supports the administration, execution, reporting, and ongoing operational support of restaurant technology platforms across the organization. This role serves as a key liaison among franchisees, vendors, support teams, and internal stakeholders to ensure that restaurant technology solutions function effectively and deliver business value.
The analyst coordinates technology deployments, manages requests, supports system configurations, analyzes operational data, tracks vendor performance, creates leadership reporting, and assists with Level 3 support for technologies including Digital Menu Boards, Drive-Thru Timers, Headsets, integrated ordering platforms, tablets, and other restaurant technology systems.
Operational Support | 30% | Support daily operations; monitor incidents, service requests, and escalations; assist with Level 3 support coordination and root cause analysis; coordinate changes, updates, configurations, and deployments; maintain inventories and support records. |
Reporting & Analytics | 25% | Develop and maintain leadership dashboards; analyze trends in incidents, vendor performance, support tickets, and system health; produce weekly and monthly reports; track KPIs, SLAs, and milestones. |
Vendor & Franchisee Coordination | 20% | Partner with vendors to track open issues and deliverables; coordinate communications with franchisees and operations; schedule meetings, testing, and project reviews; monitor vendor responsiveness and accountability. |
Project Management & Deployment Support | 15% | Support restaurant technology rollouts and enhancements; coordinate testing plans and deployment schedules; track tasks, risks, dependencies, and action items; support requirements gathering and documentation. |
Documentation & Process Improvement | 10% | Create and maintain process documentation, knowledge articles, training materials, and operating procedures; identify workflow improvements and support continuous improvement initiatives. |
- Dice Id: 91165387
- Position Id: 9063509
- Posted 1 day ago
Company Info
About Boston Data Pro, LLC
Boston Data Pro is a technology service company focused on Cloud services, Big Data, Mobile App development, Artificial Intelligence, APIs, Microservices and QA Automation.
Boston Data Pro was founded by developers and quality/business analysts. At our core we understand the nuts and bolts of software development, quality, business processes and use-cases.
We help our clients achieve greater organizational performance by assessing and developing the best software and technologies to meet their business needs.
Boston Data Pro provides software and technology services to the world’s most trusted and leading brands across many industries, including Retail, Healthcare, and Banking.
Our Team
• Certified IT experts with deep technical knowledge and strong business acumen.
• Experts in implementing IT projects for top tier companies.
• Committed to delivering high quality and cost-effective IT projects.
How We Can Help
• IT Staffing
• Project implementation
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs