Supv IT

• Posted 7 days ago • Updated 17 hours ago
Full Time
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Job Details

Skills

  • KPI
  • IBM iSeries
  • SAP
  • Computer Hardware
  • Software Engineering
  • SLA
  • LOS

Summary

Job Description

Objetivo General:

Responsable del nivel de servicio otorgado por el equipo de soporte tcnico de primer y segundo nivel en Medline. Administra el personal de soporte tcnico, as mismo asegura el desempeo de cada uno de los miembros asegurando los niveles de las mtricas (KPI's), vigilando estn en cumplimiento de acuerdo con las estrategias operativas de las TI establecidas para Medline.

Responsabilidades:

  • Vigilar desempeo del grupo de soporte nivel I (KPI), asignando tareas/incidentes a los ingenieros de soporte. Seguimiento a incidentes asignados al grupo de soporte nivel I y II asegurando la resolucin y el cierre de estos.
  • Administracin de las diferentes solicitudes de servicio como compra de equipo, refacciones, generacin de usuarios (AD, AS400, SAP, entre otras plataformas). Seguimiento al correcto levantamiento de necesidades, proceso de solicitudes y entrega de servicios y recursos de TI.
  • Escalar incidentes que requieren intervencin de soporte nivel II y III a grupos locales (hardware/software y/o interdepartamentales) y en oficinas corporativas.
  • Asegurar el entrenamiento del grupo de soporte nivel I de acuerdo con matriz de entrenamientos actual, detectar nuevas necesidades de entrenamiento, documentarlas e integrarlas a la matriz de entrenamientos en los casos que aplique. Asegurar los procedimientos de entrenamientos se encuentren actualizados en sistema ETQ Reliance. Asegurar el SLA de los proveedores de TI que intervienen con el soporte nivel I.
  • Da seguimiento a distintos proyectos que requieren intervencin del grupo de soporte nivel I.
  • Otras responsabilidades asignadas por el Gerente de TI.


Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10116711
  • Position Id: R2604263
  • Posted 7 days ago

Company Info

About Medline Industries, LP

Information Technology at Medline

Medline Industries, LP is the leading nationwide supplier of medical, surgical, and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices and homes care/hospice settings.

Information Technology (IT) at Medline encompasses all our technology focused roles within a 650+ employee division. IT is a driving force behind Medline’s applications, security, systems support and more. Our employees take a customer-focused approach to understand the business’ requirements and translate that into a tech-based solution.

Medline's Information Technology department works to provide the company and its employees with the best technology infrastructure, support, development, procurement, services, and technology innovation management. Primary focus areas include multi-tier help desk support, data protection and security, project management and development, eCommerce development, software and hardware procurement and maintenance, and network infrastructure management.

 

Areas of Focus:

• Cybersecurity: Security Analyst, Cloud Security Engineer

• Infrastructure: Database Administrator, Linux/System Administrator, Cloud Engineer

• Applications (SAP, Manufacturing, WMS): Systems Analysts (SAP), Developers (.NET, Java)

• E-Commerce: Developers (UI/Java), QA/Software Testing, DevOps, Business Systems Analysts

• Automation/Business Intelligence: Automation Engineers, Data Scientists, Data Engineer, BI Developers, BI Systems Administrators

• Architecture, PMO, Information Governance: Architects (Applications, Solutions, Enterprise), Project Managers

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