Job Title: Solution Architect
Location: MN or Remote
Duration: Long Term
Job Description:
Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities
Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies
Working knowledge of Adobe Experience Cloud and Amazon Web Services (AWS) cloud infrastructure
Experience with enterprise integration platforms and methodologies including Apigee, Boomi, RESTful and SOAP-based APIs, webhooks, and event-driven architecture patterns.
Required:
Minimum five (5) years of professional experience in solution architecture, with at least two (2) years focused on customer service and support technologies.
Bachelor''s degree in Computer Science, Information Systems, Engineering, or related technical discipline; equivalent professional experience will be considered
Preferred qualifications include:
Experience in search and knowledge management platforms such as Coveo
Experience with Salesforce AgentForce or comparable AI-powered agent assistance technologies
Proficiency with enterprise learning platforms (Docebo) and video content management systems (Kaltura) for agent enablement and customer education initiatives
Familiarity with CredSpark or similar interactive content and assessment platforms
Knowledge of Forsta or comparable customer feedback and survey management systems.
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