Job DescriptionThe Senior Manager, Capability Engineering - Identity, Profile & Preferences & Consent, plays a pivotal leadership role in advancing the strategic delivery, operational efficiency, and user-centered innovation of Mayo Clinic's digital technology programs. This role combines cross-functional team leadership, service delivery oversight, research-driven insights, and financial and operational governance to ensure technology initiatives align with enterprise goals and end-user needs.
The Senior Manager will partner with clinical, technical, design, and administrative teams to translate business objectives into scalable, agile digital solutions. This individual will serve as a strategic collaborator, operational leader, and change agent supporting Mayo Clinic's digital transformation.
Strategy and Execution: Lead the development and execution of digital strategies that support enterprise and departmental goals. Translate insights, research, and stakeholder feedback into scalable service and technology solutions. Oversee lifecycle planning for platforms, services, and digital operations to ensure agility, quality, and continuous improvement. Strong financial acumen, including cost modeling and vendor management.
Cross-functional Team Leadership: Experience navigating consensus-based organizations and working across multiple operational units. Proficiency in agile methodologies, enterprise IT operations, or digital transformation projects in large organizations. Manage and mentor diverse, high-performing teams across functional areas. Foster a culture of innovation, collaboration, and accountability. Establish operational workflows, performance measures, and staff development programs to drive success.
Stakeholder Engagement and Service Governance: Collaborate with clinical, administrative, and technology stakeholders to align priorities and manage expectations. Participate in digital service governance boards and cross-departmental leadership forums. Develop and maintain documentation, standards, and metrics for performance, compliance, and customer satisfaction.
Research, Innovation, and Insight Synthesis: Conduct and synthesize user, market, and internal research to inform product strategy and service delivery. Support business case development, ROI analysis, and prioritization frameworks for digital investments. Communicate insights and recommendations clearly through written reports and leadership presentations. Communicate insights and recommendations clearly through written reports and leadership presentations.
Operational and Financial Management: Lead the development of efficient and sustainable processes for digital financial operations. Manage vendor relationships and sourcing activities related to digital tools, services, and support. Oversee operational planning, cost modeling, and contract execution across multiple service areas.
This role will lead a team of approximately 20+ engineers and capabilities for CDH within Mayo clinic and potentially the enterprise.Technical Skills: - Expertise in identity systems architecture, including authentication, authorization, and single sign-on (SSO).
- Hands-on experience with OAuth 2.0, OpenID Connect, SAML, and JWT for secure identity flows.
- Familiarity with Identity Providers (IdPs) like Okta, Ping Identity, Azure AD, or custom implementations.
- Ability to design and manage user profile schemas, including demographic, behavioral, and preference data.
- Experience with personalization frameworks and preference storage systems.
- Knowledge of data modeling for user attributes and integration with downstream applications.
- Deep understanding of consent frameworks for healthcare and regulated industries.
- Experience implementing Consent Management Platforms (CMPs) and privacy compliance (HIPAA, GDPR, CCPA).
- Ability to design granular consent models for data sharing across multiple applications.
- Proficiency in RESTful APIs, GraphQL, and microservices architecture for identity and consent services.
- Experience integrating identity systems with EHRs, CRM platforms, and patient-facing applications.
- Familiarity with event-driven architectures for real-time updates to profiles and preferences.
- Strong knowledge of encryption standards, secure token management, and role-based access control (RBAC).
- Compliance expertise for healthcare regulations (HIPAA, HITECH) and global privacy laws.
- Experience deploying identity and consent systems on cloud platforms (AWS, Azure, Google Cloud Platform).
- Familiarity with containerization (Docker) and orchestration (Kubernetes) or similar technologies
Leadership & Strategic Skills: - Ability to define identity and consent strategy aligned with patient engagement and security goals.
- Driving innovation in personalization and secure data sharing.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.QualificationsBachelor's degree in Information Technology, Business, Design, Healthcare Administration, or a related field. Minimum of 8 years of progressive leadership experience in digital product, technology operations, service delivery, or equivalent roles. Demonstrated experience managing teams, influencing strategy, and implementing complex organizational initiatives.
Master's degree in Business Administration, Public Health, Information Systems, or related discipline preferred.
The ideal candidate will possess: - 8-12 years in software engineering, with 3-5 years in identity and consent management leadership roles.
- Track record of implementing enterprise identity platforms and consent management solutions.
About UsWhy Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights - Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the TeamJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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